IT Ops & Endpoint Management Specialist

IdahoPTV; Boise (ID); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Generous paid leave

PSLF eligibility

PERSI retirement

Life insurance

Wellness programs

Job summary

The Idaho Office of Information Technology Services seeks an IT Operations and Support Analyst II for its Endpoint Management team at the Boise Chinden campus. The role provides end-user and system support across devices and software, with emphasis on imaging, deployment, and security.

Ideal candidates bring extensive troubleshooting skills, strong customer service, and experience in AD/Entra ID environments, plus the ability to communicate with both technical and non-technical staff.

Qualifications

• Typically met by a four-year degree or advanced IT certs OR at least three years in a lead role supporting computer systems, software and IT services.
• Experience providing technical leadership on teams supporting large infrastructure projects and operational environments.
• Experience evaluating and advising on advanced technical solutions and operational processes.

Responsibilities

• Endpoint & device management – maintain the Endpoint Management System and configure devices statewide.
• Imaging & provisioning – develop computer images for factory provisioning and imaging toolkits.
• Application deployment – build installation scripts and deploy end-user software and hardware.
• Security & patch compliance – enforce baselines, patch OS/software, and remediate threats.
• Change control – follow procedures to minimize user interruption during updates.
• Standards & procedures – define system standards and assist with policy development.
• Backup & recovery – design and implement backup/recovery procedures.
• Troubleshooting & escalation – identify, evaluate, and solve hardware/software/ops problems.
• User support, consulting & training – assist end users and create documentation.

Skills

Customer service

Technical leadership

Troubleshooting

Communication skills

IT strategy planning

Education

Four-year degree

Tools

Active Directory

Entra ID

Imaging tools

PowerShell

ServiceNow

Job description

The Idaho Office of Information Technology Services seeks an IT Operations and Support Analyst II for its Endpoint Management team at the Boise Chinden campus. The role provides end-user and system support across devices and software, with emphasis on imaging, deployment, and security.

Ideal candidates bring extensive troubleshooting skills, strong customer service, and experience in AD/Entra ID environments, plus the ability to communicate with both technical and non-technical staff.