Hybrid Customer Service Specialist — Growth & Benefits

Idaho Power; United States; Hybrid; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Pension plan

Health savings account option

Life insurance

Job summary

Idaho Power is seeking a Customer Service Representative to join our Boise team. You will handle a high volume of calls, set up accounts, and resolve inquiries in a fast-paced, team-oriented environment. Training is provided, with a path toward a hybrid schedule once qualified.

A Monday–Friday schedule is typical, with on-site training in Boise and benefits including health, retirement, and life insurance. The role emphasizes customer service, problem solving, and clear communication, with

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience or 2 years in a service-oriented environment; 2+ years in call-center or high-volume setting preferred.
• Spanish bilingual is a plus.

Responsibilities

• Handle a high volume of customer calls and address inquiries.
• Set up accounts and process movement requests.
• Resolve inquiries and maintain accurate account records.
• Assist with outages and collections as needed.

Skills

Customer service

Interpersonal communication

Multi-tasking

Typing

Basic math

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Microsoft Teams

OneNote

Job description

Idaho Power is seeking a Customer Service Representative to join our Boise team. You will handle a high volume of calls, set up accounts, and resolve inquiries in a fast-paced, team-oriented environment. Training is provided, with a path toward a hybrid schedule once qualified.

A Monday–Friday schedule is typical, with on-site training in Boise and benefits including health, retirement, and life insurance. The role emphasizes customer service, problem solving, and clear communication, with