24/7 IT Operations Center Specialist

Idaho Power Company; Boise (ID); On-site; USD 70,000 - 100,000; Full time

Job summary

Idaho Power Company in Boise, Idaho seeks an IT Operations Center Administrator to join our Information Technology team. The role oversees 24x7 infrastructure monitoring, incident management, and first response for IT services, applications, and data center facilities to keep systems reliable and available for customers.

You will analyze, install, configure, upgrade, document, monitor, and maintain systems with focus on alerting, rapid incident resolution, and strong customer service within a

Qualifications

• Associates degree or equivalent education/experience required.
• Experience in technology operations environments preferred.
• Strong communication and troubleshooting skills essential.
• Knowledge of IT service management and incident processes is a plus.

Responsibilities

• Monitor infrastructure 24x7x365 and respond to alerts.
• Provide first-level incident management and resolution.
• Document incidents and actions taken, and escalate as needed.
• Coordinate with IT teams to restore services quickly and safely.

Skills

Operations support software

Enterprise monitoring

Scheduler

Backup/recovery

Change control

Device management

Networking concepts

Troubleshooting

Scripting fundamentals

Customer service

Problem solving

Telephone/email etiquette

Education

Associates degree OR Equivalent

Bachelor’s degree in IT (preferred)

Job description

Idaho Power Company in Boise, Idaho seeks an IT Operations Center Administrator to join our Information Technology team. The role oversees 24x7 infrastructure monitoring, incident management, and first response for IT services, applications, and data center facilities to keep systems reliable and available for customers.

You will analyze, install, configure, upgrade, document, monitor, and maintain systems with focus on alerting, rapid incident resolution, and strong customer service within a