IT Operations Center Administrator

Idaho Power Company; Boise (ID); On-site; USD 70,000 - 100,000; Full time

Job summary

Idaho Power Company in Boise, Idaho seeks an IT Operations Center Administrator to join our Information Technology team. The role oversees 24x7 infrastructure monitoring, incident management, and first response for IT services, applications, and data center facilities to keep systems reliable and available for customers.

You will analyze, install, configure, upgrade, document, monitor, and maintain systems with focus on alerting, rapid incident resolution, and strong customer service within a

Qualifications

• Associates degree or equivalent education/experience required.
• Experience in technology operations environments preferred.
• Strong communication and troubleshooting skills essential.
• Knowledge of IT service management and incident processes is a plus.

Responsibilities

• Monitor infrastructure 24x7x365 and respond to alerts.
• Provide first-level incident management and resolution.
• Document incidents and actions taken, and escalate as needed.
• Coordinate with IT teams to restore services quickly and safely.

Skills

Operations support software

Enterprise monitoring

Scheduler

Backup/recovery

Change control

Device management

Networking concepts

Troubleshooting

Scripting fundamentals

Customer service

Problem solving

Telephone/email etiquette

Education

Associates degree OR Equivalent

Bachelor’s degree in IT (preferred)

Job description

Job Description

Idaho Power — located in vibrant Boise, Idaho — is looking for an IT Operations Center Administrator to join our Information Technology team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on.

What does an IT Operations Center Administrator do for us?

Through effective monitoring, timely high-quality communication, alerting, and consistent tracking of incident progress, the IT Operations Center strives to reduce the likelihood, duration and impact of outages. The team actively supports work with Integrity, Safety and Respect in a High-Performance Culture. The IT Operations Center is responsible for 24x7x365 infrastructure monitoring and first response, incident management for all IT Services systems, applications and the Data Center Building Facilities. The IT Operations Center is also responsible for after-hours operations and end-user troubleshooting for various systems and services. Under minimal supervision, System Administrators analyze, install, configure, upgrade, document, monitor and maintain software and hardware in support of business processing requirements. Supported systems may include operating systems, business applications, server hardware, security tools, monitoring tools, Web servers, Application servers, Integration servers, and other departmental or enterprise applications or systems. Performs tier 1 systems administration functions for assigned applications to ensure supported systems are reliable, efficiently maintained and available in order to support customer productivity. Provides first level response for monitored system alerts.

A COMPETITIVE CANDIDATE WILL HAVE

• Knowledge of: Operations support software, enterprise monitoring, scheduler, backup/recovery, and change control Device management concepts, principles, maintenance, and operation Networking concepts, and troubleshooting Scripting fundamentals Skills in: Excellent customer service skills Independent, complex problem solving Proper etiquette for telephone and email communication
• Ability to: Communicate effectively (written and verbal) Maintain a positive, customer focused attitude Convey ideas in a logical order and professional manner Analyze and diagnose technical problems utilizing documentation, tools, and the knowledge database Multi-task effectively and be detail-oriented Logical thought processes and ability to learn new systems, concepts, and procedures Effectively handle high-pressure work environment Work well with others, demonstrating professionalism and courtesy in all customer interaction

Preferred

• Ability to automate
• To function as a team member of small projects that further the IT Operations charter

Education

• Associates degree OR Equivalent combination of relevant education, experience, and certifications
• Preferred: Bachelor’s degree specializing in IT or equivalent combination of relevant education, experience, and certifications

Experience

• 3 years of experience in a technology operations environment or equivalent work experience
• Preferred: 4 years of experience in an IT operations environment, communications systems, control systems, security functional area or equivalent work experience with real-time systems

Licenses & Certifications

• N/A
• Preferred: CompTIA A+ certification Microsoft Certified Solutions Expert (MCSE)

PHYSICAL REQUIREMENTS

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL REQUIREMENTS

Must be able to work various shifts as requested or scheduled which may include weekends, evenings, and holidays. This role works 12-hour shifts.

Competencies

Adaptability, Building Customer Loyalty, Collaborating, Communication, Continuous Learning, Decision Making, Influencing, Innovation

About Us

With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide safe, reliable, and affordable energy to customers in southern Idaho and eastern Oregon. Our nearly 2,200 employees serve more than 650,000 customers in a service area spanning an estimated 24,000 square miles. They live, work, and play in some of the most beautiful and rugged landscapes in the West. We’re working hard to keep our communities safe, connected, and thriving. We hope you’ll join us.

Contact Information

Phone: [phone] Email: [e-mail] Idaho Power Company Recruiting Office P.O. Box 70 Boise, ID 83707

Equal Opportunity Employer

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Other Information

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.