IT Change & Adoption Manager

Buchanan Logistics; Fort Wayne (IN); On-site; USD 75,000 - 125,000; Full time

Job summary

Buchanan Hauling is seeking an IT Change & Adoption Manager to lead the full adoption lifecycle of our technology investments. You will partner with department leaders to design training and change plans that actually get used, from go-live through sustained usage.

You’ll bridge IT and business teams, build repeatable rollout playbooks, and measure adoption success to ensure projects deliver real value across the organization.

Qualifications

• 3-5+ years in project management, change management, or process improvement
• A track record of driving adoption — not just hitting "launch"
• Strong communication skills across every level of an organization

Responsibilities

• Driving technology implementations from deployment through full adoption
• Designing change management and training plans that get people on board
• Partnering across departments to make sure tech solves real business problems
• Building a repeatable framework for how we roll out change going forward

Skills

Project management

Change management

Process improvement

Communication skills

Job description

Buchanan Hauling is hiring an IT Change & Adoption Manager to lead the charge on making our technology investments actually stick.

Here's the reality at most companies: IT rolls out a new system, and six months later half the team is still using workarounds. We're creating this role to fix that — permanently.

As our IT Change & Adoption Manager, you'll report directly to the Director of IT and own the full journey from "go-live" to "everybody's actually using this correctly." You'll partner with department leaders to drive adoption, build training that sticks, troubleshoot the process gaps that kill momentum, and build a playbook so every future rollout goes smoother than the last.

This is the role for you if you:

• Get energized by the "last mile" of a project — the adoption and change management piece most people skip
• Can walk into a room of frustrated end users and turn them into advocates
• Have led technology rollouts, process improvements, or change initiatives that actually moved the needle
• Are equal parts project manager, trainer, and problem-solver

What you'll own:

• Driving technology implementations from deployment through full adoption
• Designing change management and training plans that get people on board
• Partnering across departments to make sure tech solves real business problems
• Building a repeatable framework for how we roll out change going forward

What we're looking for:

• 3-5+ years in project management, change management, or process improvement
• A track record of driving adoption — not just hitting "launch"
• Strong communication skills across every level of an organization

If you're the person who can't stand watching a good system go underused, we want to talk.