IT Change & Adoption Manager

Buchanan Hauling and Rigging Inc.; Fort Wayne (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Buchanan Hauling is seeking an IT Change & Adoption Manager to lead how we implement technology so teams actually use it. You’ll own the journey from go-live to full adoption, partnering with department leaders to tailor training and close process gaps.

This role requires turning frustrated users into advocates, designing repeatable change playbooks, and ensuring new systems deliver real business value across the organization.

Qualifications

• 3-5+ years in project management, change management, or process improvement.
• Proven track record of driving adoption, not just launches.
• Strong communication skills across all organizational levels.

Responsibilities

• Driving technology implementations from deployment through full adoption.
• Designing change management and training plans that get people on board.
• Partnering across departments to ensure tech solves real business problems.
• Building a repeatable framework for how we roll out change going forward.

Skills

Change management

Project management

Communication skills

Training design

Job description

Buchanan Hauling is hiring an IT Change & Adoption Manager to lead the charge on making our technology investments actually stick.

Here's the reality at most companies: IT rolls out a new system, and six months later half the team is still using workarounds. We're creating this role to fix that — permanently.

As our IT Change & Adoption Manager, you'll report directly to the Director of IT and own the full journey from "go-live" to "everybody's actually using this correctly." You'll partner with department leaders to drive adoption, build training that sticks, troubleshoot the process gaps that kill momentum, and build a playbook so every future rollout goes smoother than the last.

This is the role for you if you:

• Get energized by the "last mile" of a project — the adoption and change management piece most people skip
• Can walk into a room of frustrated end users and turn them into advocates
• Have led technology rollouts, process improvements, or change initiatives that actually moved the needle
• Are equal parts project manager, trainer, and problem-solver

What you'll own:

• Driving technology implementations from deployment through full adoption
• Designing change management and training plans that get people on board
• Partnering across departments to make sure tech solves real business problems
• Building a repeatable framework for how we roll out change going forward

What we're looking for:

• 3-5+ years in project management, change management, or process improvement
• A track record of driving adoption — not just hitting "launch"
• Strong communication skills across every level of an organization

If you're the person who can't stand watching a good system go underused, we want to talk.