Senior IT Documentation Recovery Analyst

SysTechCorp Inc

Spartanburg (SC)

On-site

USD 90,000 - 120,000

Full time

3 days ago

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Job summary

SysTechCorp Inc. is seeking an experienced Business Analyst – Documentation Recovery to support a major IT documentation and operational resilience initiative for a public-sector organization in Spartanburg, SC.

The Business Analyst will discover undocumented processes, assess existing documentation, identify gaps, and translate institutional knowledge into structured business and technical artifacts for IT leadership and technical writers.

Qualifications

10+ years of demonstrated Business Analysis experience in complex IT environments.
Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
Advanced experience with Microsoft 365 – Word, Excel, PowerPoint, Teams, and related collaboration tools.
Strong hands-on experience with Microsoft Visio for process mapping, workflow documentation, and diagrams.
Experience with documentation recovery, knowledge management, and process-standardization initiatives.
Experience documenting cybersecurity, infrastructure, disaster recovery, or IT service-management processes.
Experience with SharePoint-based documentation repositories and governance.

Responsibilities

Lead discovery sessions, SME interviews, and workshops with IT teams and stakeholders.
Inventory and assess existing technical, operational, security, application, infrastructure, and recovery documentation.
Document current-state processes, workflows, roles, dependencies, handoffs, and pain points.
Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other artifacts using Visio and Microsoft 365.
Identify documentation gaps, process risks, knowledge gaps, and opportunities for standardization.
Gather and organize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
Translate SME knowledge into clear and structured documentation for Technical Writers and IT leadership.
Facilitate review and validation sessions to ensure documentation reflects IT operations.
Maintain documentation backlogs, priorities, ownership, dependencies, and status tracking.
Support documentation standards, templates, governance, review cycles, and SharePoint repository organization.