IT Documentation Discovery Lead

Talent Software Services; Spartanburg (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

Spartanburg County Information Technologies is seeking a seasoned Business Analyst to lead discovery and analysis for the Documentation Recovery initiative. You will inventory, interview SMEs, map current-state processes, and prepare structured inputs for the Technical Writer and IT leadership.

You will collaborate across IT, support cybersecurity objectives, and help establish governance, templates, and a robust documentation repository. Strong VBMS and Visio skills are essential for success.

Qualifications

• 10 years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Skills

Requirements elicitation

Stakeholder management

Interviewing

Facilitation

Microsoft 365 proficiency

Education

Bachelor's degree in Information Technology/Information Systems/Business

Equivalent professional experience

Tools

Microsoft Visio

SharePoint

Microsoft 365 suite

Job description

Spartanburg County Information Technologies is seeking a seasoned Business Analyst to lead discovery and analysis for the Documentation Recovery initiative. You will inventory, interview SMEs, map current-state processes, and prepare structured inputs for the Technical Writer and IT leadership.

You will collaborate across IT, support cybersecurity objectives, and help establish governance, templates, and a robust documentation repository. Strong VBMS and Visio skills are essential for success.