Senior IT Business Analyst: Documentation Recovery Lead

Zohorecruit; Spartanburg (SC); Sur place; USD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid vacation

401K match

STD/LTD/AD&D

Résumé du poste

Innosoft is seeking a Senior IT Business Analyst for the Documentation Recovery initiative in Spartanburg, SC. The analyst will lead discovery across IT and county stakeholders, inventory existing documentation, map current-state processes, and identify gaps to support recovery and governance.

The role requires 10+ years of BA experience in IT, strong MS 365 and Visio skills, and collaboration with technical SMEs. Onsite work at 366 N Church St, Spartanburg.

Qualifications

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Experience with requirements elicitation, stakeholder interviews, facilitation, and stakeholder management.
• Advanced proficiency with Microsoft 365 apps (Word, Excel, PowerPoint, Teams, SharePoint).
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, cybersecurity, or IT service delivery.

Responsabilités

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, including status tracking, priorities, ownership, and dependencies.
• Support the development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Connaissances

Business analysis

Requirements elicitation

Stakeholder interviews

Microsoft 365 proficiency

Visio process mapping

Cross-functional collaboration

Formation

Bachelor's degree in Information Technology, Information Systems, Business, or a related field

Outils

Microsoft 365

Microsoft Visio

SharePoint

Description du poste

Innosoft is seeking a Senior IT Business Analyst for the Documentation Recovery initiative in Spartanburg, SC. The analyst will lead discovery across IT and county stakeholders, inventory existing documentation, map current-state processes, and identify gaps to support recovery and governance.

The role requires 10+ years of BA experience in IT, strong MS 365 and Visio skills, and collaboration with technical SMEs. Onsite work at 366 N Church St, Spartanburg.