Business Analyst – IT Documentation & Cybersecurity

InstantServe LLC; South Carolina; On-site; USD 110,000 - 140,000; Full time

Job summary

InstantServe LLC is seeking an experienced Business Analyst to support a Cybersecurity Program and Documentation Recovery initiative in Spartanburg County, SC. You will identify documentation gaps, capture knowledge, and create structured BA artifacts to support cybersecurity, disaster recovery, governance, and knowledge transfer.

You will lead interviews with IT leadership and SMEs, map current processes, develop SOPs and runbooks, and ensure governance of documentation across Microsoft 365 and

Qualifications

• 10+ years of Business Analysis experience in complex IT environments.
• Strong requirements elicitation, stakeholder interviewing, facilitation, and stakeholder-management skills.
• Advanced experience with Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Strong proficiency with Microsoft Visio.
• Experience working with technical SMEs in infrastructure, applications, cybersecurity, IT operations, or service delivery.
• Bachelor's degree in IT, Information Systems, Business, or related field, or equivalent professional experience.

Responsibilities

• Lead stakeholder interviews, discovery sessions, workshops, and requirements-gathering activities.
• Work with technical SMEs across infrastructure, applications, cybersecurity, IT operations, and service delivery.
• Inventory and assess existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state processes, workflows, roles, dependencies, handoffs, and pain points.
• Identify documentation gaps, process risks, knowledge gaps, and opportunities for standardization.
• Create process maps, workflow diagrams, process flows, inventories, matrices, and other BA deliverables.
• Use Microsoft Visio for process mapping and business/technical diagrams.
• Use Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Gather and organize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate technical SME knowledge into clear, structured documentation for the Technical Writer.
• Facilitate review and validation sessions with stakeholders.
• Maintain documentation backlogs, priorities, ownership, status, and dependencies.
• Support documentation standards, templates, governance, review cycles, and SharePoint repository organization.

Skills

Stakeholder management

Requirements elicitation

Facilitation

Documentation

Education

Bachelor's degree in IT/IS/Business or related field

Tools

Microsoft 365

Microsoft Visio

SharePoint

Job description

Position: Business Analyst – IT Documentation & Cybersecurity

Location: Spartanburg County, SC

Duration: 12 months, with possible extension

Schedule: Full-time, approximately 40 hours/week

Position Overview

The Client is seeking an experienced Business Analyst to support a Cybersecurity Program and Documentation Recovery initiative.

The BA will work closely with IT leadership, technical teams, and subject-matter experts to identify documentation gaps, capture institutional knowledge, analyze current-state processes, and create structured business-analysis artifacts that support cybersecurity, operational continuity, disaster recovery, knowledge transfer, and long-term documentation governance.

Key Responsibilities

• Lead stakeholder interviews, discovery sessions, workshops, and requirements-gathering activities.
• Work with technical SMEs across infrastructure, applications, cybersecurity, IT operations, and service delivery.
• Inventory and assess existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state processes, workflows, roles, dependencies, handoffs, and pain points.
• Identify documentation gaps, process risks, knowledge gaps, and opportunities for standardization.
• Create process maps, workflow diagrams, process flows, inventories, matrices, and other BA deliverables.
• Use Microsoft Visio for process mapping and business/technical diagrams.
• Use Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Gather and organize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate technical SME knowledge into clear, structured documentation for the Technical Writer.
• Facilitate review and validation sessions with stakeholders.
• Maintain documentation backlogs, priorities, ownership, status, and dependencies.
• Support documentation standards, templates, governance, review cycles, and SharePoint repository organization.

Required Qualifications

• 10+ years of Business Analysis experience in complex IT or technology environments.
• Strong requirements elicitation, stakeholder interviewing, facilitation, and stakeholder-management skills.
• Advanced experience with Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Strong proficiency with Microsoft Visio.
• Experience working with technical SMEs in infrastructure, applications, cybersecurity, IT operations, or service delivery.
• Bachelor's degree in IT, Information Systems, Business, or a related field, or equivalent professional experience.

Preferred Qualifications

• Experience with documentation recovery, knowledge management, process standardization, or IT operational maturity initiatives.
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or ITSM processes.
• SharePoint documentation repository and governance experience.
• Familiarity with ITIL, NIST, CIS, or similar frameworks.
• Government or highly regulated environment experience.
• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or similar certification.