Business Analyst

Technix LLC; Spartanburg (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

Technix LLC in Spartanburg, SC is seeking an experienced Business Analyst - Advanced for a 1-year contract to support the County's Cybersecurity Program and Documentation Recovery initiative. The BA will lead discovery, inventory documentation, interview SMEs, and translate findings into structured inputs for IT leadership and a Technical Writer.

Responsibilities include conducting discovery sessions, mapping current processes using Visio, identifying gaps, gathering requirements for SOPs and

Qualifications

• Bachelor's degree in IT/IS/Business or related field, or equivalent professional experience.
• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation or comparable certification preferred but not required.
• Ability to analyze undocumented or inconsistently documented processes and convert knowledge into structured artifacts.
• Excellent written, verbal, organizational, and analytical skills.
• Experience in government or highly regulated environments preferred.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices using Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Skills

Stakeholder interviewing

Process mapping

Requirements gathering

Documentation

Data analysis

Project coordination

Education

Bachelor's degree in Information Technology, Information Systems, Business, or related field

Tools

Microsoft Visio

Microsoft 365

SharePoint

ITIL

NIST

Job description

Position: Business Analyst - Advanced

Duration: 1 Year

Location: Spartanburg, SC

Special Requirement: Why is this position Open: New Position - New contract role supporting the County's Cybersecurity Program and Documentation Recovery initiative? This is a repost of posting ID 13414 - do not submit any resources that were previously submitted to posting ID 13414.

Interview Process: Resume and work-product/portfolio review followed by one panel interview with IT leadership and key subject-matter experts.

Candidates should provide sanitized examples of prior business-analysis deliverables such as process maps, workflow diagrams, requirements documents, current-state assessments, inventories, matrices, or comparable artifacts. Work Location:

Fully Onsite - light travel to County offices and facilities throughout Spartanburg County.

Candidate Location: Candidate MUST be a SC resident or willing to commute or relocate to SC prior to starting the role at their own expense.

Need W2 Candidates only

Need USC or GC Candidates only

Job Description: The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Preferred Skills

• Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
• Experience with SharePoint-based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.

Required Education/Certifications: Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification. PREFERRED EDUCATION/CERTIFICATIONS:

CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, Or Comparable Professional Certification. Certifications Are Preferred But Will Not Substitute For Demonstrated Experience And Strong Work Products ADDTIIONAL SKILLS & Duties:

Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.

Excellent written, verbal, organizational, and analytical skills.

Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.