IT & AV Support Intern: Service Desk & Events

Esrtreit; New York (NY); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Generous paid time off

Flex Summer Fridays

Employee engagement programs

Volunteer time off

Continuing education

Complimentary Empire State Building Ob

Complimentary gym membership

Employee Discount Programs

Job summary

Empire State Realty Trust seeks a Service Desk & AV Support Intern to gain hands-on experience across front-line IT service desk support and audiovisual systems at the Empire State Building Observatory (ESBO) and portfolio spaces.

You will assist with end-user technology support, identity tasks, and AV operations for events and exhibits, with a 20-hour-per-week schedule designed around academic commitments.

Qualifications

• Foundational understanding of PC hardware, Windows OS, and Microsoft 365.
• Clear, professional communication and strong customer service orientation.
• Ability to follow procedures and work under supervision.
• Fast learner across IT and AV tasks.
• Detail-oriented with good organizational habits.
• Calm and professional in fast-paced situations.
• Currently enrolled in a four-year or five-year undergrad program graduating in 2027 in CS/IS or related field.
• Relevant coursework or campus IT/help desk experience.
• Customer service experience is a plus.
• Certifications are a plus (A+, Network+, Security+, CTS).

Responsibilities

• Provide on-site and remote technology support for ESRT, ESBO, and building staff under guidance of senior team members.
• Assist with executive-level support and rapid response for high-visibility incidents.
• Support conference rooms, offices, and shared spaces with conferencing PCs, displays, docking stations, printers, and Teams/Zoom readiness.
• Assist with Windows 11 imaging/patching, Microsoft 365, Adobe, and remote access alongside Intune, PDQ Deploy/Inventory, and Qualys.
• Support Active Directory tasks including password resets and onboarding/offboarding.
• Assist with mobile device support and asset tracking.
• Maintain ticket documentation in the helpdesk system (Salesforce) and track workstreams in Monday.com.
• Assist with vendor coordination and IT asset inventory documentation; help maintain SOPs and runbooks.
• Apply cybersecurity best practices and support PCI/SOX compliance for the Observatory.

Skills

PC hardware

Windows OS

Microsoft 365

Customer service

Communication

Time management

Learning agility

Attention to detail

CS/IS student

Campus IT help desk

Education

Pursuing BS in CS/IS

Tools

Intune

PDQ Deploy/Inventory

Qualys

Salesforce

Monday.com

Job description

Empire State Realty Trust seeks a Service Desk & AV Support Intern to gain hands-on experience across front-line IT service desk support and audiovisual systems at the Empire State Building Observatory (ESBO) and portfolio spaces.

You will assist with end-user technology support, identity tasks, and AV operations for events and exhibits, with a 20-hour-per-week schedule designed around academic commitments.