Event Tech Intern: AV & Client Services

Encore; Overland Park (KS); On-site; USD 16,000 - 21,000; Full time

Job summary

Encore is seeking an Event Technology Intern to assist in set-up and operation of AV systems for live events at hotel venues and at corporate offices. You will learn field work providing technical and sales support while delivering client satisfaction.

This role covers equipment setup, on-site customer service, troubleshooting, and coordination with staff and vendors. The position requires a pursuing BA/BS, comfort with lifting, and the ability to work irregular hours in a hotel/convention

Qualifications

• Currently pursuing a BA/BS Degree; preference in Hospitality, Business, Media Production, Radio/TV/Film, or related field
• 0-6 months of field audio-visual or customer service experience
• Technical aptitude demonstrated through interest and exposure to new technology
• Ability to work at a hotel location within the major metro market you are applying for (our hotels can cover the city to the suburbs)
• Must be able to lift 50 lbs

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the events' duration.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Skills

Customer service

Technical aptitude

Communication

Problem solving

Adaptability

Education

BA/BS Degree in Hospitality, Business, Media Production, or related field (in progress)

Tools

Navigator

Job description

Encore is seeking an Event Technology Intern to assist in set-up and operation of AV systems for live events at hotel venues and at corporate offices. You will learn field work providing technical and sales support while delivering client satisfaction.

This role covers equipment setup, on-site customer service, troubleshooting, and coordination with staff and vendors. The position requires a pursuing BA/BS, comfort with lifting, and the ability to work irregular hours in a hotel/convention