A/V Solutions Intern

RDV Corporation; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

RDV Corporation in Grand Rapids, MI is seeking an Audio/Visual Intern to gain hands-on experience supporting, implementing, and maintaining AV systems across the organization.

You will learn from experienced AV professionals, work with Zoom Rooms and Microsoft Teams Rooms, and collaborate with IT, Facilities, and Communications teams to ensure smooth AV operations at meetings and events.

Qualifications

• Pursuing or recently obtained a degree in Information Technology, Computer Science, Audio-Visual Technology, or a related field.
• Basic understanding of corporate audio-visual technologies and video conferencing platforms.
• Strong interpersonal and communication abilities, both verbal and written.
• Willingness to learn and take initiative in a fast-paced environment.

Responsibilities

• Respond to inquiries and resolve problems promptly.
• Assist in maintenance and support of AV equipment and systems.
• Collaborate with IT, Facilities and Communications teams to ensure AV operations run smoothly.
• Document AV setups, troubleshooting steps, and best practices.
• Support meetings and events using Zoom Rooms and Microsoft Teams Rooms.

Skills

Communication skills

Team player

Willingness to learn

Problem-solving

Education

Pursuing or recently completed degree in IT/CS/AV technology

Tools

Crestron

Zoom Rooms

Microsoft Teams Rooms

Job description

We are seeking a motivated and detail-oriented Audio/Visual (AV) Intern to assist in the support, implementation, and maintenance of AV systems across our organization. This internship offers hands‑on experience with industry-standard technologies and provides an opportunity to work alongside experienced AV professionals in a collaborative environment.

What You'll Do:

• Appropriately address and respond to inquiries and problems in a timely manner.
• Work with RDV Corporation employees and executives in a pleasant, professional, confident, and confidential manner.
• Always maintain the highest level of customer service and professionalism.
• Understand and communicate complex technical ideas and structures to people with widely varying skills and interests.
• Excellent oral and written communication skills are necessary.
• Be available for support outside of regular business hours as needed.

Technology-Related Responsibilities

• Equipment Maintenance: Help monitor and maintain AV equipment, ensuring functionality and readiness for meetings and events.
• System Support: Assist in maintaining AV systems in meeting rooms and event spaces, including video conferencing tools such as Zoom Rooms and Microsoft Teams Rooms.
• Technical Assistance: Provide first-level support for AV-related issues, escalating problems to appropriate staff as needed.
• Documentation: Maintain AV system documentation, including setup guides and troubleshooting procedures.
• Project Support: Participate in AV-related projects, contributing to planning, testing, and implementation phases.
• Collaboration: Work closely with IT, Facilities, and Communications teams to ensure seamless AV operations.
• Learning and Development: Gain exposure to AV design principles, vendor coordination, and system integration best practices.

What You'll Bring:

• Currently pursuing or recently obtained a degree in Information Technology, Computer Science, Audio-Visual Technology, or a related field.
• Basic understanding of corporate audio-visual technologies and video conferencing platforms.
• Strong interest in learning about AV systems, including Crestron, Zoom Rooms, and Microsoft Teams Rooms.
• Excellent interpersonal, collaborative, verbal, and written communication abilities.
• The ideal team player would be humble, hungry, and people-smart, always prioritizing team success, striving for excellence, and fostering positive relationships.
• Exceptional problem-solving and analytical capabilities, with an uncompromised commitment to the highest level of customer service and confidentiality in all aspects of job responsibilities.
• Willingness to learn and take initiative in a fast-paced environment.