Audio Visual IT Support Engineer

Tusker; New York (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Tusker is seeking a Level 2 AV / IT Support Engineer to provide onsite support across three buildings in New York. The role combines hands-on AV/IT support for conference rooms, collaboration spaces, and live meeting environments with practical end-user computing assistance.

You will thrive in fast-paced environments where meetings and events drive daily operations, troubleshoot in real time, and ensure room readiness before scheduled sessions while maintaining strong customer service and clear

Qualifications

• 3+ years of experience in AV, IT, or a hybrid AV/IT support role.
• Experience supporting conferencing and collaboration technologies.
• Comfortable supporting live meetings and event-driven environments.
• Solid understanding of end-user computing environments.
• Strong customer service and communication skills.
• Nice to have: Mobile phone and device support experience.
• Nice to have: Familiarity with Teams, Zoom, or similar platforms.

Responsibilities

• Provide Level 2 onsite support for AV and IT systems.
• Support and troubleshoot conference rooms and event spaces (video, audio, displays, cameras).
• Provide real-time support for meetings, executive sessions, and events.
• Perform proactive room checks and readiness support ahead of scheduled meetings.
• Deliver hands-on end-user IT support (laptops, desktops, peripherals, connectivity).
• Float between three local buildings based on business needs.
• Escalate complex issues and document resolutions.

Skills

AV

IT support

Conference rooms

Event-driven

End-user computing

Customer service

Communication

Teamwork

Teams

Zoom

Tools

Teams

Zoom

Cameras

Job description

We are seeking aLevel 2 AV / IT Support Engineerto provide onsite support across three buildings in New York. This role has astrong AV and events-driven component, supporting conference rooms, collaboration spaces, and live meeting environments, while also providing end-user IT support.

This position is well-suited for someone comfortable in fast-paced, high-visibility environments where meetings and events are a key part of daily operations.

Key Responsibilities

• Provide Level 2 onsite support for AV and IT systems


• Support and troubleshootconference rooms and event spaces(video, audio, displays, cameras)


• Providereal-time support for meetings, executive sessions, and events


• Perform proactive room checks and readiness support ahead of scheduled meetings


• Deliver hands-on end-user IT support (laptops, desktops, peripherals, connectivity)


• Float betweenthree local buildingsbased on business needs


• Escalate complex issues and document resolutions

Experience Required

Required Experience

• 3+ years of experience inAV, IT, or a hybrid AV/IT support role


• Experience supportingconferencing and collaboration technologies


• Comfortable supportinglive meetings and event-driven environments


• Solid understanding ofend-user computing environments


• Strong customer service and communication skills

Nice to Have

• Mobile phone and device support experience


• Familiarity with platforms such asTeams, Zoom, or similar

Compensation starting at $75,000/year

Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.