IT Assistant Technician

Jobtailor

Pomona (CA)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Jobtailor in Pomona, CA seeks an IT Support Specialist to provide in-person, phone, and remote desktop assistance. You will troubleshoot hardware/software and help deploy and maintain desktops, laptops, tablets, and peripherals across the organization.

Collaborate with departments, create technical documentation, and contribute to IT projects while delivering strong customer service and clear communication at all times.

Qualifications

Minimum 8 units of computer science coursework; CS or Engineering major preferred.
Knowledge of Windows PC, macOS, Android OS, iOS, MS Office, Adobe Acrobat, and Adobe Creative Cloud.
Familiarity with VBScript, Active Directory, VPNs, PowerShell; HTML desired.
Strong written and verbal communication; customer-service oriented.
Ability to prioritize, adapt in a changing environment; work independently or in teams.
Background check required.

Responsibilities

Provide technical support in-person, by phone, or through remote desktop tools to end-users.
Troubleshoot hardware and software issues.
Assist with configuring, testing, deployment, and maintenance of technical equipment.
Assist with routine auditing of computer hardware inventory and supplies.
Collaborate with departments to gather requirements for IT projects and assist with planning and communication.
Assist with research, development, and feasibility study of new technologies.
Assist with evaluating current resources and technical needs across the organization.
Create technical and procedural documentation.
Support IT department projects and other assignments as needed.
Perform other IT projects as assigned.

Skills

Technical Support

Troubleshooting Hardware/Software

Configuration of Technical Equipment

Interpersonal Skills

Customer Service Orientation

Education

CS coursework

Tools

Remote Desktop Tools

VPNs

HTML

Job description

Provides technical support in-person, by phone, or through remote desktop tools to end-users
Assists with providing troubleshooting of computer hardware and software-related issues
Assists with the configuration, testing, deployment, and routine maintenance of technical equipment including, but not limited to: desktops, laptops, tablets, mobile devices, hand scanners, barcode scanners, printers, scanners, and various peripherals
Assists with routine auditing of computer hardware inventory and supplies
Collaborates with ASI departments to gather functional requirements for IT projects and assists with the planning, coordination, and communication between various stakeholders
Assists with the research, development, and feasibility study of new technologies
Assists with evaluating current technological resources and analysis of technical needs throughout organization
Assists with the creation of technical and procedural documentation
Assists ASI IT department with various projects and assignments as needed
Performs other IT projects as assigned

Requirements

A minimum of 8 units of computer science coursework required; Computer Science or Engineering major preferred
Knowledge of technical terminology, configuration, and troubleshooting of standard hardware/software currently in use (e.g., Windows PC, macOS devices, Android OS devices, iOS devices, Microsoft Office Suite, Adobe Acrobat, Adobe Creative Cloud, etc.)
Familiarity with VBScript, Active Directory, VPNs, PowerShell, HTML desired
Must possess exceptional interpersonal and customer service-oriented skills
Must be able to communicate effectively, verbally and in written form
Ability to prioritize tasks, display initiative, and remain flexible in a changing environment
Ability to make independent decisions and make appropriate recommendations
Ability to articulate instructions to end-users with various levels of computer literacy
Ability to gather and analyze facts, define problems, devise solutions, and take appropriate action
Ability to maintain professional work conduct
Must possess ability to work well within a team and/or independently, when necessary, without close supervision
Demonstrated ability to work with a diverse student population and campus community
Ability to satisfactorily complete a background check (including a criminal records check)

Core Competencies

Demonstrates expertise in technical support, troubleshooting, and configuration of hardware and software, while effectively communicating with diverse end-users. Proficient in collaborating with stakeholders to gather requirements and assist in IT project execution.

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