Student Technology Support Specialist

Jobtailor; Carlisle (Cumberland County); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Carlisle, PA is seeking a hands-on Student Services Supervisor to recruit, train, and oversee a student technical team. You will manage daily Help Desk operations, maintain documentation, and coordinate IT training events.

The role focuses on mentorship, knowledge-base expansion, and effective communication with students, faculty, and staff to ensure excellence in user support services.

Qualifications

• Associate's Degree in Information Technology or a related field.
• 1–3 years of work experience.
• Strong communication, technical troubleshooting, and organizational skills.
• Ability to work independently and collaboratively in a dynamic support environment.
• Experience or capability in recruiting, hiring, training, scheduling, and supervising student technical staff.
• Ability to create and maintain technical documentation and knowledge bases.
• Ability to plan and deliver IT training, workshops, and instructional support.
• Ability to maintain, image, diagnose, and troubleshoot loaner laptops.
• Employment contingent upon satisfactory completion of a background check.
• Verification of identity and employment authorization through Form I-9

Responsibilities

• Recruit, hire, train, schedule, and supervise student technical staff.
• Oversee daily functions of the Student Help Desk, ResNet Services Annex, and Hardware Support Assistant positions.
• Provide performance feedback, coaching, and mentorship to student employees.
• Maintain and update the student staff handbook, operational policies, and support workflows.
• Maintain and expand User Services’ internal and public-facing Knowledge Base.
• Write and edit technical how-to guides and improve documentation accessibility and usability.
• Plan and coordinate IT training, workshops, orientation events, and drop-in support sessions.
• Assess training needs and develop targeted instructional materials for students, faculty, and staff.
• Represent User Services in campus initiatives and technology onboarding activities.
• Create and distribute student-focused IT communications through email and other platforms.
• Disseminate information about service outages, system updates, and technology resources.
• Oversee the health, readiness, imaging, maintenance, diagnostics, and checkout procedures for loaner laptop fleets.
• Serve as backup to the full-time Help Desk Specialist and provide front-line user support.
• Assist student staff with escalated support issues and reinforce Help Desk procedures

Skills

Recruiting & Hiring

Training & Development

Technical Troubleshooting

Documentation & Knowledge Base

User Support Management

IT Training Delivery

Performance Feedback

Project Coordination

Communication Skills

Organizational Skills

Education

Associate's Degree In Information Technology

Tools

Imaging & Diagnostics

Knowledge Base Tools

Documentation Tools

IT Training Platforms

Job description

• Recruit, hire, train, schedule, and supervise the User Services student technical team
• Oversee daily functions of the Student Help Desk, ResNet Services Annex, and Hardware Support Assistant positions
• Provide performance feedback, coaching, and mentorship to student employees
• Maintain and update the student staff handbook, operational policies, and support workflows
• Maintain and expand User Services’ internal and public-facing Knowledge Base
• Write and edit technical how-to guides and improve documentation accessibility and usability
• Plan and coordinate IT training, workshops, orientation events, and drop-in support sessions
• Assess training needs and develop targeted instructional materials for students, faculty, and staff
• Represent User Services in campus initiatives and technology onboarding activities
• Create and distribute student-focused IT communications through email and other platforms
• Disseminate information about service outages, system updates, and technology resources
• Oversee the health, readiness, imaging, maintenance, diagnostics, and checkout procedures for loaner laptop fleets
• Serve as backup to the full-time Help Desk Specialist and provide front-line user support
• Assist student staff with escalated support issues and reinforce Help Desk procedures

Requirements

• Associate's Degree in Information Technology or a related field
• 1–3 years of work experience
• Strong communication, technical troubleshooting, and organizational skills
• Ability to work independently and collaboratively in a dynamic support environment
• Experience or capability in recruiting, hiring, training, scheduling, and supervising student technical staff
• Ability to create and maintain technical documentation and knowledge bases
• Ability to plan and deliver IT training, workshops, and instructional support
• Ability to maintain, image, diagnose, and troubleshoot loaner laptops
• Employment contingent upon satisfactory completion of a background check
• Verification of identity and employment authorization through Form I-9

Core Competencies

Demonstrates expertise in recruiting, training, and supervising technical staff while effectively managing user support services. Proficient in creating and maintaining technical documentation and knowledge bases, alongside planning and delivering IT training and workshops.

Highest-signal resume keywords

• Recruiting And Hiring
• Technical Troubleshooting
• Training And Development
• Technical Documentation
• User Support Management

ATS Optimization Keywords

Hard Skills

• Technical Troubleshooting
• Loaner Laptop Maintenance
• Knowledge Base Management
• IT Training Delivery
• Performance Feedback

Soft Skills

• Strong Communication
• Organizational Skills
• Collaborative Work

Certifications & Qualifications

• Associate's Degree In Information Technology

Industry Keywords

• User Services
• Help Desk
• Student Technical Team
• Operational Policies
• Technical How-To Guides