IT Assistant

Mielegalaid; Shreveport (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Acadiana Legal Service Corporation (ALSC) is seeking a full-time IT Assistant to support the organization’s IT infrastructure and end-user systems. The role includes providing technical support via phone, remote desktop, and email, and maintaining computer systems for staff across departments.

Responsibilities include troubleshooting network and device issues, installing hardware and software, and training users on IT policies.

Qualifications

• 2+ years of experience in computer networks and systems maintenance.
• Certification as an IT Technician will be an advantage.
• Basic understanding of Active Directory Users, OUs, and Groups.

Responsibilities

• Provide technical support to users via phone, remote desktop, and email.
• Install and maintain end-user computer systems and hardware/software.
• Troubleshoot network connectivity, printers, laptops, email, and MS Office issues.
• Collaborate with IT team to address IT issues and train users on hardware/software usage.

Skills

IT networks & systems maintenance

Good organization skills

Active Directory basics

IT Technician certification (advantage

Job description

Acadiana Legal Service Corporation (ALSC) seeks a full-time IT Assistant to support the information technology infrastructure of ALSC.

GENERAL RESPONSIBILITIES

Duties may include but are not limited to:

• Provide technical support to users through phone, remote desktop, and email support.
• Install andmaintainend-user computer systems.
• Support end-user hardware and software systems.
• Train users on hardware and software usage and policies.
• Troubleshoot network connectivity, printers, hardware, and laptops, email problems, MS Office, and basic Active Directory and DNS issues.
• Collaborate with IT team members, units, and departments to address IT issues.

All other assignments as required by the IT Manager.

NECESSARY KNOWLEDGE, ABILITIES, AND SKILLS

• Good organization skills to balance and prioritize work.
• Certification as an IT Technician will be an advantage (e.g., CompTIA, Microsoft Certified IT Professional).
• 2 years or more experience in computer networks and systems maintenance.
• Basic understanding of Active Directory Users, OUs, and Groups.