IT Assistant

Interplace, Inc.; Edison (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company seeks an IT Clerk to manage information security records and assist with IT user support. The role includes maintaining inventories, preparing reports, and conducting audits. Ideal candidates will have an AS degree and relevant experience. Strong problem-solving skills and customer service orientation are essential.

Qualifications

• Preferred AS degree in Business or Information Technology.
• 1-3 years of experience in clerical, customer service, or technical support.
• Knowledge of administrative procedures, customer service principles, and English language.

Responsibilities

• Maintain computer hardware and software inventories.
• Assist with employee IT training and support.
• Prepare and submit user application forms.

Skills

Active Listening

Complex Problem Solving

Critical Thinking

Instructing

Mathematics

Service Orientation

Troubleshooting

Education

AS degree in Business or Information Technology

Tools

Microsoft Office Suite

Google Apps for Business

Job description

1. Position Summary:
The IT Clerk maintains information security records, manages IT user enrollments, and assists with employee IT training and support.

2. Essential Job Functions:
• Maintain computer hardware and software inventories and update their database;
• Store IT hardware and software inventory in a secure and organized fashion;
• Follow information security policies and promote compliance among internal customers;
• Maintain information security logs, databases, and spreadsheets;
• Prepare regularly scheduled reports;
• Assist the IT Manager with information security audits;
• Correspond with digital systems support, locally and overseas;
• Prepare and submit user application forms for digital systems;
• Manage local hosted telecommunications system;
• Service printers, scanners, and other office equipment (known as peripherals)
• Assist with troubleshooting computer operating systems and software as instructed by the IT senior staff;
• Assist in developing and updating IT user training documentation as instructed by the IT senior staff;
• Participate in formal and informal meetings with IT team and other departments;
• Enforce IT Security policies;
• Perform other duties as requested, assigned, or directed by the IT Manager.

3. Job Qualifications:
1) Education
AS degree in Business or Information Technology or equivalent experience preferred
2) Work Experience
1-3 years of experience in general clerical, customer service, or technical support roles
3) Knowledge
• Technical: Microsoft Office Suite, Google Apps for Business.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Customer and Personal Service: Knowledge of principles and processes for providing internal and external customer and personal services including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

4) Skills
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Instructing: Teaching others how to do something.
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Learning Strategies: Selecting and using training and instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics: Using mathematics to solve problems.
• Monitoring: Monitoring and assessing your performance to make improvements or take corrective action.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Service Orientation: Actively looking for ways to help people.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Speaking: Talking to others to convey information effectively.
• Time Management: Managing one's own time.
• Troubleshooting: Determining causes of operation errors and deciding what to do about it.
• Writing: Communicating effectively in writing as appropriate for the needs of the audience
5) Abilities
• Ability to work on sensitive information with discretion and a commitment to confidentiality.
• Ability to interface with personnel at all levels of the organization.
• Ability to multi-task in a fast-paced environment.