IT Support Analyst I-III: Service-Driven Tech Impact

LDH-South Central Louisiana Human Services Authority; Houma (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

LDH-South Central Louisiana Human Services Authority is seeking an IT Technical Support Analyst 1-3 to provide technical support, troubleshoot technology issues, and ensure reliable IT resources for serving communities across South Central Louisiana. The role requires up to three years of IT experience or alternative combinations of education and work history as defined by the State Civil Service.

Location includes Laplace or Houma, with duties covering in-house software testing and staff

Qualifications

• Three years of information technology experience.
• Six years full-time work experience in any field plus one year of information technology experience.
• An associate's degree in information technology plus one year of information technology experience.
• A bachelor’s degree plus one year of information technology experience.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Responsibilities

• Coordinate and consult with SCLHSA, Louisiana Department of Health, Information Technology Staff, OTS Support Team, and computer contractor for the design, development, installation, and testing of in-house software packages.
• Provide technical support for Microsoft Operating Systems, Microsoft Office Products, Outlook, monitor/install Anti-virus software and develop strategies and recommendations for standards and procedures for use.
• Troubleshoot deskside computers, plus replace broken parts as needed.
• Serves as lead worker over IT staff, trains employees and contractors on new and existing software.

Skills

IT support

Deskside troubleshooting

Lead worker / training

Problem solving

Education

Associate's degree in information technology

Bachelor’s degree in information technology

Bachelor’s degree + 24 semester hours in IT/CS/engineering/math/business analytics

Certification in approved area

Tools

Microsoft Windows

Microsoft Office

Outlook

Anti-virus software

Job description

LDH-South Central Louisiana Human Services Authority is seeking an IT Technical Support Analyst 1-3 to provide technical support, troubleshoot technology issues, and ensure reliable IT resources for serving communities across South Central Louisiana. The role requires up to three years of IT experience or alternative combinations of education and work history as defined by the State Civil Service.

Location includes Laplace or Houma, with duties covering in-house software testing and staff