IT Technical Support Analyst 1-3

LDH-South Central Louisiana Human Services Authority

Houma (LA)

On-site

USD 42,000 - 64,000

Full time

4 days ago

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Job summary

LDH-South Central Louisiana Human Services Authority is seeking an IT Technical Support Analyst 1-3 to provide technical support, troubleshoot technology issues, and ensure reliable IT resources for serving communities across South Central Louisiana. The role requires up to three years of IT experience or alternative combinations of education and work history as defined by the State Civil Service.

Location includes Laplace or Houma, with duties covering in-house software testing and staff

Qualifications

Three years of information technology experience.
Six years full-time work experience in any field plus one year of information technology experience.
An associate's degree in information technology plus one year of information technology experience.
A bachelor’s degree plus one year of information technology experience.
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field.
NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Responsibilities

Coordinate and consult with SCLHSA, Louisiana Department of Health, Information Technology Staff, OTS Support Team, and computer contractor for the design, development, installation, and testing of in-house software packages.
Provide technical support for Microsoft Operating Systems, Microsoft Office Products, Outlook, monitor/install Anti-virus software and develop strategies and recommendations for standards and procedures for use.
Troubleshoot deskside computers, plus replace broken parts as needed.
Serves as lead worker over IT staff, trains employees and contractors on new and existing software.

Skills

IT support

Deskside troubleshooting

Lead worker / training

Problem solving

Education

Associate's degree in information technology

Bachelor’s degree in information technology

Bachelor’s degree + 24 semester hours in IT/CS/engineering/math/business analytics

Certification in approved area

Tools

Microsoft Windows

Microsoft Office

Outlook

Anti-virus software

Job description

Helping people, changing lives through education, prevention, intervention, and treatment in an effort to enhance quality of life.

Join a dedicated team committed to improving lives across South Central Louisiana. SCLHSA is seeking a compassionate and experienced IT Technical Support Analyst 1-3 to provide technical support, troubleshoot technology issues, and help ensure our team has the reliable IT resources they need to serve our communities effectively.

This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, supporting others, and contributing to a mission-driven organization. You’ll play an important role in maintaining efficient technology operations while working in a collaborative and supportive environment.

If you're ready to take the next step in your career and help shape the future of human services in our region, we want to hear from you.

Three years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
An associate's degree in information technology plus one year of experience in information technology; OR
A bachelor’s degree plus one year of experience in information technology.
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As an IT Technical Support Analyst 1-3, the incumbent will:

Coordinate and consult with SCLHSA, Louisiana Department of Health, Information Technology Staff, OTS Support Team, and computer contractor for the design, development, installation, and testing of in-house software packages.
Provide technical support for Microsoft Operating Systems, Microsoft Office Products, Outlook, monitor/install Anti-virus software and develop strategies and recommendations for standards and procedures for use.
Troubleshoot deskside computers, plus replace broken parts as needed.
Serves as lead worker over IT staff, trains employees and contractors on new and existing software.

Position Specific Details

Location: This position is located at SCLHSA's River Parishes Behavioral Health Clinic, located in Laplace, LA. OR SCLHSA’s Administration Office located in Houma, LA. Position may include travel to other SCLHSA locations.

Appointment Type: This vacancy is being announced as a Classified Position and will be filled as a Probationary Appointment.

Compensation: The actual starting salary depends on the education and experience of the selected applicant.

Career Progression Group (CPG):

This position participates in a CPG and may be filled as an IT Tech Support Analyst 1, 2, or 3 level, at which the vacancy is filled be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.