IT Support Technician

Mielegalaid; Shreveport (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Acadiana Legal Service Corporation (ALSC) is seeking a full-time IT Assistant to support the organization’s IT infrastructure and end-user systems. The role includes providing technical support via phone, remote desktop, and email, and maintaining computer systems for staff across departments.

Responsibilities include troubleshooting network and device issues, installing hardware and software, and training users on IT policies.

Qualifications

• 2+ years of experience in computer networks and systems maintenance.
• Certification as an IT Technician will be an advantage.
• Basic understanding of Active Directory Users, OUs, and Groups.

Responsibilities

• Provide technical support to users via phone, remote desktop, and email.
• Install and maintain end-user computer systems and hardware/software.
• Troubleshoot network connectivity, printers, laptops, email, and MS Office issues.
• Collaborate with IT team to address IT issues and train users on hardware/software usage.

Skills

IT networks & systems maintenance

Good organization skills

Active Directory basics

IT Technician certification (advantage

Job description

Acadiana Legal Service Corporation (ALSC) is seeking a full-time IT Assistant to support the organization’s IT infrastructure and end-user systems. The role includes providing technical support via phone, remote desktop, and email, and maintaining computer systems for staff across departments.

Responsibilities include troubleshooting network and device issues, installing hardware and software, and training users on IT policies.