IT Asset Supervisor

State of Oklahoma; Oklahoma; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Vacation days + holidays

Benefits package

Job summary

State of Oklahoma is seeking an IT Asset Supervisor to lead the IT asset management team within the Office of Management and Enterprise Services (OMES). You will oversee software/hardware lifecycle, enforce ITAM policies, and serve as the first escalation point for asset-related issues.

The role emphasizes staff supervision, collaboration with IT leadership, and adherence to governance standards, with a compensation up to $75,000 depending on education and experience.

Qualifications

• Bachelor’s degree and 5+ years of relevant experience or equivalent.
• Strong leadership and coaching abilities.
• Experience with ServiceNow ITAM and ITSM tools.
• Knowledge of ITIL processes and best practices.

Responsibilities

• Provide direct supervision to IT asset management staff, including work assignment and daily guidance.
• Coach, mentor, and develop team members to build skills and knowledge.
• Monitor employee performance and support performance management processes.
• Ensure staffing coverage and timely completion of tasks.
• Foster a collaborative, customer-focused team culture.
• Support onboarding and training of new staff.

Skills

IT asset management

People leadership

ITIL

ServiceNow ITAM

Communication

Education

Bachelor’s degree + 5+ years

Associate’s degree + 7+ years

High School Diploma or GED + 9+ years

Tools

ServiceNow ITAM

ITSM tools

Job description

Job Posting Title

IT Asset Supervisor

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

IS-CS

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

October 21, 2026

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

As an IT Asset Supervisor with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks.
• Supports the Information Services Division.
• Salary is up to $75,000 based on education and experience.

Position Responsibilities

People Leadership & Supervision

• Provide direct supervision to IT asset management staff, including work assignment, prioritization, and daily operational guidance.
• Coach, mentor, and develop team members to build technical skills, process knowledge, and professional growth.
• Monitor employee performance, provide regular feedback, and support performance management processes.
• Ensure adequate staffing coverage, workload balance, and timely completion of assigned tasks.
• Foster a collaborative, customer-focused, and accountable team culture.
• Support onboarding and training of new staff and cross-training within the team.

Operational Oversight

• Oversee day-to-day IT asset management activities, including software and hardware lifecycle tracking.
• Ensure consistent application of ITAM policies, procedures, and standards by team members.
• Review team work products for accuracy, completeness, and compliance.
• Identify operational risks, issues, or gaps and elevate or address them appropriately.
• Serve as the first point of escalation for IT asset-related issues or concerns.

Collaboration & Support

• Work with IT leadership to support initiatives aimed at optimizing technology spend and improving asset utilization.
• Coordinate with cross-functional teams to support technology purchasing standards and asset governance.
• Act as a liaison between ITAM staff and internal customers to ensure clear communication and timely resolution of issues.
• Promote best practices and continuous improvement within the IT asset management function.

Tools, Reporting & Compliance

• Oversee the use and data integrity of the enterprise ITAM tool (ServiceNow).
• Coordinate enhancements, updates, and process improvements related to ITAM systems and workflows.
• Ensure timely and accurate reporting of asset metrics, compliance status, and operational performance.
• Support audits, contract compliance reviews, and reporting related to software licenses, warranties, and service agreements.

Training & Education

• Ensure staff and stakeholders understand ITAM standards, policies, and processes.
• Lead or coordinate training efforts to improve awareness and adoption of asset management practices.
• Perform other duties as assigned.

Education and Experience

Requirements include:

• Bachelor’s degree and 5+ years of relevant experience OR
• One year of experience for each year of education if no degree OR
• Associate’s degree and 7+ years of relevant experience OR
• High School Diploma or GED and 9+ years of relevant experience

Valued Skills and Experience

• Demonstrated experience supervising or leading IT asset management staff or operational teams.
• Strong people leadership skills, including coaching, feedback, and performance management.
• Experience with ServiceNow ITAM and ITSM tools.
• Software and hardware asset management experience.
• Knowledge of ITIL processes and best practices.
• Strong communication, organization, and interpersonal skills.
• Ability to balance hands-on work with supervisory responsibilities.
• Relevant certifications such as ITILv3, CITAM, CSAM, or CHAMP.

Physical Demands and Work Environment

• Work is typically performed in an office setting with a climate-controlled setting and exposure to moderate noise level.
• While performing the duties of the job, the employee is required to talk, stand, walk, and reach with hands and arms.
• This position requires long periods of sitting and daily use of computer and phones.
• Applicants must be willing to perform all job-related travel associated with this position.
• Occasional travel may be required.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.