Enterprise Application Manager

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Oklahoma City (OK); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Generous leave and holidays

Comprehensive benefits package

Job summary

The Enterprise Application Manager at OMES leads the team that builds, enhances, and supports the applications and platforms powering Oklahoma CareerTech. This role combines hands-on delivery leadership with customer service, quality assurance, financial stewardship, and people management.

It ensures technology investments deliver value while maintaining security and compliance. Responsibilities include end-to-end SDLC ownership, governance, budget oversight, and cross-functional collaboration

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering or related field required.

Responsibilities

• Own the end-to-end SDLC for in-house and vendor-supported applications, including requirements, design, development, testing, release, and support.
• Enforce quality practices such as peer reviews, automated testing, CI/CD, test coverage, and change management.
• Partner with QA and SRE to improve reliability and observability via defect analysis and incident trends.
• Build and manage application budgets and forecasts across CapEx and OpEx to align spend with outcomes.
• Lead, coach, and develop engineers, analysts, QA, and release managers; foster a high-performance culture.
• Run governance ceremonies for prioritization, demand intake, and change advisory.

Skills

People management

Stakeholder management

Strategic planning

Vendor management

Education

Bachelor's degree in Computer Science, Information Systems, Engineering or related field

Tools

Azure

AWS

GCP

Oracle

Containers

Observability tooling

Log analytics

Job description

Enterprise Application Manager

As an Enterprise Application Manager with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks.
• Salary is based on education and experience.

Position Summary

The Enterprise Application Manager leads the team that builds, enhances, and supports the applications and platforms that power Oklahoma CareerTech. The role balances hands-on delivery leadership with strong customer service, quality assurance, financial stewardship, and people management. The manager ensures every technology investment delivers measurable value to CareerTech stakeholders while upholding OMES standards for reliability, security, and compliance.

Key Responsibilities

Customer Service & Stakeholder Management

• Serve as the primary point of contact for ODCTE administrators, managers, and staff for all IT needs, requests, and questions in alignment with OMES processes and procedures.
• Translate stakeholder needs into clear roadmaps and deliverables.
• Establish and maintain SLAs and OLAs, and communicate proactively on status, risks, and trade offs.
• Drive a customer first culture by measuring and improving satisfaction, reducing friction in user experience, and ensuring timely support.
• Prepare and deliver weekly highlights to ODCTE leadership and participate in ODCTE director check-ins and O&I meetings.
• Manage AppC true ups, monthly MSA inquiries, IT purchases and renewals, and asset management.
• Coordinate conference room technology needs and ad hoc staff requests.
• Research and evaluate technology solutions and communicate via email, phone, and Microsoft Teams.

Delivery & Quality Management

• Own the end-to-end SDLC for in-house and vendor-supported applications including requirements, design, development, testing, release, and support.
• Enforce quality practices such as peer reviews, automated testing, CI and CD, test coverage targets, and change management.
• Partner with QA and SRE to improve reliability and observability including analysis of defect escape rate, change failure rate, MTTR, and incident trends.

Financial Stewardship

• Build and manage application budgets and forecasts across CapEx and OpEx aligning spend to outcomes and ROI.
• Track total cost of ownership per application and optimize licensing, cloud consumption, vendor costs, and support models.
• Maintain cost transparency by publishing unit cost metrics and driving continuous cost and performance improvements.

People Leadership

• Lead, coach, and develop engineers, analysts, QA, and release managers while cultivating a high-performance and inclusive team culture.
• Manage capacity planning, workforce strategy, career pathways, and performance management.
• Foster collaboration, accountability, and psychological safety while recognizing and rewarding excellence.

Application Portfolio & Governance

• Own the application portfolio including lifecycle, rationalization, technical debt reduction, and modernization.
• Ensure alignment with architecture standards, cybersecurity controls, and regulatory compliance as applicable.
• Run governance ceremonies for prioritization, demand intake, and change advisory.

Vendor & Contract Management

• Manage relationships with software vendors, integration partners, and managed services providers.
• Define and enforce SLAs.
• Evaluate build versus buy decisions.
• Lead RFPs, contract renewals, and performance reviews.
• Coordinate with Presidio and other partners for SCSMS and SKLCN related services and transitions.

Operations & Support

• Oversee L2 and L3 support and partner with the Service Desk for incident, problem, and knowledge management.
• Maintain runbooks, playbooks, and documentation.
• Ensure readiness for releases and disaster recovery.

Continuous Improvement

• Drive retrospectives and improvement backlogs; implement Lean/Agile practices to reduce waste and accelerate flow.
• Introduce automation where feasible (testing, deployment, monitoring, cost reporting).

Physical Demands and Work Environment

While performing the duties of this job, this position works in a warehouse office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually moderate. Occasional lifting up to 30 lbs. Occasional travel may be required.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering or related field and 7-10 years in enterprise applications/software delivery, with 3+ years in people management.
• Preference for candidates who possess experience modernizing legacy applications including cloud migration, API first approaches, and microservices.
• Hands-on familiarity with Azure, AWS, GCP, or Oracle, containers, and observability tooling such as APM and log analytics.
• Industry-specific compliance experience.
• Certifications such as CSM or PSM, ITIL Foundation, Lean or Six Sigma, FinOps Practitioner, PMP as relevant.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.