Computer Support Technician I

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Tulsa (OK); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Vacation & sick leave plus holidays

Comprehensive benefits with insurance-

Job summary

Office of Management and Enterprise Services is seeking a Computer Support Technician I to provide end user support and endpoint operations in Tulsa, OK. This full-time, in-office role supports Windows, macOS, and mobile devices across statewide locations, with on-call rotations as required.

Responsibilities include imaging, provisioning, software installation, and hardware replacement, plus incident management via ServiceNow.

Qualifications

• Experience supporting Windows and macOS in enterprise environments.
• Experience with ServiceNow or similar enterprise ticketing systems.
• Strong customer service and communication skills.
• Experience working in multi-location enterprise support environments.

Responsibilities

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android devices in enterprise environments.
• Perform imaging, provisioning, software installation, and hardware replacement.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral issues.
• Use remote support tools to assist users across statewide locations.
• Ensure endpoint systems meet enterprise standards and compliance.

Skills

Windows & macOS support

ServiceNow experience

Customer service

Multi-location support

Vendors & enterprise IT

Tools

Active Directory & Microsoft 365

Job description

Computer Support Technician I

Job Details

Full-time 40-hour work weeks. Support Tulsa Center of Behavioral Health. This position is located in Tulsa, OK and is in office 5 days a week. Salary is up to $57,000 based on education and experience.

Benefits

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Responsibilities

End User Support & Endpoint Operations

• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android mobile devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacement activities.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.
• Utilize remote support tools to assist users across multiple statewide locations.
• Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.

Incident & Service Management

• Utilize ServiceNow for incident management, service requests, asset tracking, and documentation.
• Adhere to established service level agreements (SLAs) and customer service expectations.
• Maintain accurate ticket documentation and resolution details.
• Escalate advanced technical issues to higher support tiers when appropriate.

Collaboration & Support

• Provide onsite and remote support for geographically distributed users and agency locations.
• Collaborate with infrastructure and support teams to resolve escalated technical issues.
• Contribute to documentation, operational standards, and continuous improvement efforts.
• Participate in on-call support rotations and after-hours support activities as required.

Required Skills and Experience

• Experience supporting Windows and macOS operating systems in enterprise environments.
• Experience with ServiceNow or similar enterprise ticketing systems.
• Experience troubleshooting hardware, software, and peripheral device issues.
• Experience supporting iOS and Android mobile devices.
• Strong customer service and communication skills.
• Experience working in multi-location enterprise support environments.
• Strong troubleshooting and problem-solving skills.

Preferred Skills and Experience

• Experience with Active Directory and Microsoft 365 administration.
• Experience with workstation imaging and deployment technologies.
• Familiarity with remote support and endpoint management tools.
• Experience supporting enterprise VPN and network connectivity issues.
• Experience in large-scale or government IT environments.
• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).

Physical Demands and Work Environment

• Work is usually performed in office environment with moderate noise levels.
• Requires extended periods of sitting, computer use, and phone communication.
• Occasional standing, walking, lifting, and reaching may be required.
• Requires travel between statewide agency locations based on operational needs.
• May be required to lift and transport IT equipment weighing up to 30 pounds.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

Equal Opportunity Employment

Equal Opportunity Employer.

Reasonable accommodation to individuals with disabilities may be provided upon request.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Agency Contact

Agency Contact Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions.

Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.