Computer Support Technician I

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Tecumseh (OK); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Vacation time and sick leave

Paid holidays

Comprehensive benefits package

Job summary

The Office of Management and Enterprise Services in Tecumseh, Oklahoma seeks a Computer Support Technician I to join the in-office team, delivering end-user support, device provisioning, and enterprise troubleshooting across Windows, macOS, iOS and Android platforms.

You will handle imaging, software installation, hardware replacement, and VPN/network issues while meeting SLA expectations, collaborating with statewide locations and participating in on-call rotations as required.

Qualifications

• Bachelor’s degree or higher with 1+ years of relevant IT experience or equivalent.
• Experience supporting Windows and macOS in enterprise environments.
• Experience with ServiceNow or similar ticketing systems.

Responsibilities

• Provide end-user support and endpoint operations for Windows, macOS, iOS and Android devices.
• Configure imaging, provisioning, software installs, and hardware replacement.
• Troubleshoot hardware, software, network, printer, VPN and peripheral issues; maintain SLAs.
• Collaborate with infrastructure teams and participate in on-call rotations.

Skills

Windows/macOS enterprise support

ServiceNow ticketing

Remote/onsite troubleshooting

End-user communication

Multi-location support

Education

Bachelor's degree in IT or related field

Equivalent experience

Tools

ServiceNow

Active Directory

Microsoft 365 Admin

Job description

Computer Support Technician I

As a Computer Support Technician I with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details Full-time 40-hour work weeks in office.

Support’s: ISD Salary up to: $57,000 Location in Tecumseh Oklahoma

Responsibilities

• End User Support & Endpoint Operations Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops. Support iOS and Android mobile devices in enterprise environments. Perform workstation imaging, provisioning, software installation, and hardware replacement activities. Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues. Utilize remote support tools to assist users across multiple statewide locations. Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.
• Incident & Service Management Utilize ServiceNow for incident management, service requests, asset tracking, and documentation. Adhere to established service level agreements (SLAs) and customer service expectations. Maintain accurate ticket documentation and resolution details. Escalate advanced technical issues to higher support tiers when appropriate.
• Collaboration & Support Provide onsite and remote support for geographically distributed users and agency locations. Collaborate with infrastructure and support teams to resolve escalated technical issues. Contribute to documentation, operational standards, and continuous improvement efforts. Participate in on-call support rotations and after-hours support activities as required.

Required Skills and Experience

• Experience supporting Windows and macOS operating systems in enterprise environments.
• Experience with ServiceNow or similar enterprise ticketing systems.
• Experience troubleshooting hardware, software, and peripheral device issues.
• Experience supporting iOS and Android mobile devices.
• Strong customer service and communication skills.
• Experience working in multi-location enterprise support environments.
• Strong troubleshooting and problem-solving skills.

Preferred Skills and Experience

• Experience with Active Directory and Microsoft 365 administration.
• Experience with workstation imaging and deployment technologies.
• Familiarity with remote support and endpoint management tools.
• Experience supporting enterprise VPN and network connectivity issues.
• Experience in large-scale or government IT environments.
• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).

Physical Demands and Work Environment

Work is usually performed in office environment with moderate noise levels. Requires extended periods of sitting, computer use, and phone communication. Occasional standing, walking, lifting, and reaching may be required. Requires travel between statewide agency locations based on operational needs. May be required to lift and transport IT equipment weighing up to 30 pounds.

Minimum Qualifications

• Bachelor’s degree and 1+ years of relevant experience, OR Associate’s degree and 3+ years of relevant experience, OR High School Diploma or GED and 5+ years of relevant experience, OR Equivalent experience (one year of relevant experience for each year of required education).

Preference will be given to candidates who possess this relevant information technology experience with the state agency.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

Equal Opportunity Employment

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.