IT Asset Supervisor

Oklahoma Ag; Oklahoma City, Northern (OK, KY); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Generous leave

Benefits package

Insurance premiums offset

Job summary

OMES in Oklahoma City seeks an IT Asset Supervisor to lead the IT asset management team, oversee software and hardware lifecycle, and ensure policy compliance.

The role emphasizes people leadership, collaboration with IT leadership, and accountability for asset governance, audits, and reporting; requires ITIL knowledge and ServiceNow ITAM experience.

Qualifications

• Leadership experience supervising IT asset management staff or teams.
• Experience with ServiceNow ITAM and ITSM tools.
• Knowledge of ITIL processes and best practices.

Responsibilities

• Provide direct supervision to IT asset management staff, including work assignment, prioritization, and daily operational guidance.
• Coach, mentor, and develop team members to build technical skills, process knowledge, and professional growth.
• Monitor employee performance, provide regular feedback, and support performance management processes.
• Ensure adequate staffing coverage, workload balance, and timely completion of tasks.
• Foster collaborative, customer-focused, and accountable team culture.
• Support onboarding and cross-training within the team.

Skills

People leadership

ITIL knowledge

ServiceNow

Asset management

Communication

Education

Bachelor’s degree

Associate’s degree

High School Diploma or GED

Tools

ServiceNow ITAM

ITSM tools

Job description

**As an IT Asset Supervisor with OMES you will enjoy:*** Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.* A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.**Job Details*** Full-time 40-hour work weeks.* Supports the Information Services Division.* Salary is up to $75,000 based on education and experience.**Position Responsibilities****People Leadership & Supervision*** Provide direct supervision to IT asset management staff, including work assignment, prioritization, and daily operational guidance.* Coach, mentor, and develop team members to build technical skills, process knowledge, and professional growth.* Monitor employee performance, provide regular feedback, and support performance management processes.* Ensure adequate staffing coverage, workload balance, and timely completion of assigned tasks.* Foster a collaborative, customer-focused, and accountable team culture.* Support onboarding and training of new staff and cross-training within the team.**Operational Oversight** * Oversee day-to-day IT asset management activities, including software and hardware lifecycle tracking.* Ensure consistent application of ITAM policies, procedures, and standards by team members.* Review team work products for accuracy, completeness, and compliance.* Identify operational risks, issues, or gaps and escalate or address them appropriately.* Serve as the first point of escalation for IT asset-related issues or concerns.**Collaboration & Support** * Work with IT leadership to support initiatives aimed at optimizing technology spend and improving asset utilization.* Coordinate with cross-functional teams to support technology purchasing standards and asset governance.* Act as a liaison between ITAM staff and internal customers to ensure clear communication and timely resolution of issues.* Promote best practices and continuous improvement within the IT asset management function.**Tools, Reporting & Compliance** * Oversee the use and data integrity of the enterprise ITAM tool (ServiceNow).* Coordinate enhancements, updates, and process improvements related to ITAM systems and workflows.* Ensure timely and accurate reporting of asset metrics, compliance status, and operational performance.* Support audits, contract compliance reviews, and reporting related to software licenses, warranties, and service agreements.**Training & Education** * Ensure staff and stakeholders understand ITAM standards, policies, and processes.* Lead or coordinate training efforts to improve awareness and adoption of asset management practices.* Perform other duties as assigned.**Education and Experience**Requirements include:* Bachelor’s degree and 5+ years of relevant experience **OR*** One year of experience for each year of education if no degree **OR*** Associate’s degree and 7+ years of relevant experience **OR*** High School Diploma or GED and 9+ years of relevant experience**Valued Skills and Experience*** Demonstrated experience supervising or leading IT asset management staff or operational teams.* Strong people leadership skills, including coaching, feedback, and performance management.* Experience with ServiceNow ITAM and ITSM tools.* Software and hardware asset management experience.* Knowledge of ITIL processes and best practices.* Strong communication, organization, and interpersonal skills.* Ability to balance hands-on work with supervisory responsibilities.* Relevant certifications such as ITILv3, CITAM, CSAM, or CHAMP.**Physical Demands and Work Environment*** Work is typically performed in an office setting with a climate-controlled setting and exposure to moderate noise level.* While performing the duties of the job, the employee is required to talk, stand, walk, and reach with hands and arms.* This position requires long periods of sitting and daily use of computer and phones.* Applicants must be willing to perform all job-related travel associated with this position.* Occasional travel may be required.