IT Asset Supervisor

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Oklahoma City (OK); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Generous leave package

Comprehensive benefits

Premium benefit allowance

Job summary

Office of Management and Enterprise Services (OMES) in Oklahoma City seeks an IT Asset Supervisor to lead the IT asset management team. You will supervise staff, enforce ITAM policies, and coordinate with IT leadership to optimize technology spend and asset utilization.

Strong ServiceNow ITAM/ITSM experience and ITIL knowledge are preferred. This is a full-time position with generous leave and comprehensive benefits.

Qualifications

• Education must meet listed requirements or equivalent experience.
• Experience in IT asset management leadership is preferred.

Responsibilities

• Provide direct supervision to IT asset management staff and guide daily operations.
• Oversee day-to-day IT asset management activities and ensure policy compliance.
• Collaborate with IT leadership and cross-functional teams on asset governance and spend optimization.
• Oversee data integrity and reporting for asset metrics and audits.
• Lead training initiatives to improve asset management practices.

Skills

People leadership

Coaching

IT asset management

ServiceNow

ITIL

Communication

Hardware asset mgmt

Software asset mgmt

Certifications

Team supervision

Education

Bachelor's degree

5+ years relevant experience

Associate's degree

High School Diploma or GED

Tools

ServiceNow ITAM

ServiceNow ITSM

ITAM tools

Job description

Job Description

As an IT Asset Supervisor with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

Full-time 40-hour work weeks. Supports the Information Services Division. Salary is up to $75,000 based on education and experience.

Position Responsibilities

People Leadership & Supervision

Provide direct supervision to IT asset management staff, including work assignment, prioritization, and daily operational guidance. Coach, mentor, and develop team members to build technical skills, process knowledge, and professional growth. Monitor employee performance, provide regular feedback, and support performance management processes. Ensure adequate staffing coverage, workload balance, and timely completion of assigned tasks. Foster a collaborative, customer-focused, and accountable team culture. Support onboarding and training of new staff and cross-training within the team.

Operational Oversight

Oversee day-to-day IT asset management activities, including software and hardware lifecycle tracking. Ensure consistent application of ITAM policies, procedures, and standards by team members. Review team work products for accuracy, completeness, and compliance. Identify operational risks, issues, or gaps and elevate or address them appropriately. Serve as the first point of escalation for IT asset-related issues or concerns.

Collaboration & Support

Work with IT leadership to support initiatives aimed at optimizing technology spend and improving asset utilization. Coordinate with cross-functional teams to support technology purchasing standards and asset governance. Act as a liaison between ITAM staff and internal customers to ensure clear communication and timely resolution of issues. Promote best practices and continuous improvement within the IT asset management function.

Tools, Reporting & Compliance

Oversee the use and data integrity of the enterprise ITAM tool (ServiceNow). Coordinate enhancements, updates, and process improvements related to ITAM systems and workflows. Ensure timely and accurate reporting of asset metrics, compliance status, and operational performance. Support audits, contract compliance reviews, and reporting related to software licenses, warranties, and service agreements.

Training & Education

Ensure staff and stakeholders understand ITAM standards, policies, and processes. Lead or coordinate training efforts to improve awareness and adoption of asset management practices. Perform other duties as assigned.

Education and Experience Requirements

• Bachelor's degree and 5+ years of relevant experience OR One year of experience for each year of education if no degree OR Associate's degree and 7+ years of relevant experience OR High School Diploma or GED and 9+ years of relevant experience

Valued Skills and Experience

• Demonstrated experience supervising or leading IT asset management staff or operational teams.
• Strong people leadership skills, including coaching, feedback, and performance management.
• Experience with ServiceNow ITAM and ITSM tools.
• Software and hardware asset management experience.
• Knowledge of ITIL processes and best practices.
• Strong communication, organization, and interpersonal skills.
• Ability to balance hands‑on work with supervisory responsibilities.
• Relevant certifications such as ITILv3, CITAM, CSAM, or CHAMP.

Physical Demands and Work Environment

Work is typically performed in an office setting with a climate-controlled setting and exposure to moderate noise level. While performing the duties of the job, the employee is required to talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of computer and phones. Applicants must be willing to perform all job-related travel associated with this position. Occasional travel may be required.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners' goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between.

To learn more about our state agencies, visit here.

Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma

Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment. Visit the webpage for additional details and information on how to apply.