Computer Support Technician I

State-of-Oklahoma; Oklahoma; On-site; USD 51,000 - 63,000; Full time

Job summary

OMES is seeking a Computer Support Technician I to deliver frontline technical support across Windows, macOS, iOS, and Android platforms. The role emphasizes endpoint deployment, imaging, provisioning, and end-user assistance within Oklahoma's statewide enterprise environment.

Located in Tulsa and operating five days per week in-office, the position requires strong troubleshooting skills and collaboration with IT teams to maintain reliability and compliance with enterprise standards.

Qualifications

• Experience supporting Windows and macOS in enterprise environments.
• Experience with ServiceNow or similar ticketing systems.
• Experience troubleshooting hardware, software, and peripherals.
• Experience supporting iOS and Android devices.
• Strong customer service and communication skills.

Responsibilities

• Configure, deploy, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android devices in enterprise environments.
• Imaging, provisioning, software installation, and hardware replacement activities.
• Troubleshoot hardware, software, printers, VPN, network, and peripheral device issues.
• Utilize remote support tools to assist users across statewide locations.
• Use ServiceNow for incident management and ticketing and maintain SLA adherence.
• Provide onsite and remote support across locations and collaborate with teams.
• Contribute to documentation and continuous improvement efforts.
• Participate in on-call rotations and after-hours support as required.

Skills

Windows

macOS

iOS devices

Android devices

Customer service

ServiceNow

Multi-location support

Remote support

Troubleshooting

Tools

Active Directory

Microsoft 365

Remote support tools

Job description

Job Posting TitleComputer Support Technician IAgency090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory OrganizationIS-CSJob Posting End DateRefer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End Date (Continuous if Blank)October 22, 2026Full/Part-TimeFull timeJob TypeRegularCompensationJob DescriptionAs a Computer Support Technician with OMES you will enjoy:Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.Job detailsFull-time 40-hour work weeks.Support Tulsa Center of Behavioral Health .This position is located in Tulsa, OK and is in office 5 days a week.Salary is up to $57,000 based on education and experience.Position SummaryThe Computer Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services – Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms. This position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The Computer Support Technician I works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments.ResponsibilitiesEnd User Support & Endpoint Operations• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.• Support iOS and Android mobile devices in enterprise environments.• Perform workstation imaging, provisioning, software installation, and hardware replacementactivities.• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral deviceissues.• Utilize remote support tools to assist users across multiple statewide locations.• Ensure endpoint systems maintain reliability, stability, and compliance with enterprisestandards.Incident & Service Management• Utilize ServiceNow for incident management, service requests, asset tracking, anddocumentation.• Adhere to established service level agreements (SLAs) and customer service expectations.• Maintain accurate ticket documentation and resolution details.• Escalate advanced technical issues to higher support tiers when appropriate.Collaboration & Support• Provide onsite and remote support for geographically distributed users and agency locations.• Collaborate with infrastructure and support teams to resolve escalated technical issues.• Contribute to documentation, operational standards, and continuous improvement efforts.• Participate in on-call support rotations and after-hours support activities as required.Required Skills and Experience• Experience supporting Windows and macOS operating systems in enterprise environments.• Experience with ServiceNow or similar enterprise ticketing systems.• Experience troubleshooting hardware, software, and peripheral device issues.• Experience supporting iOS and Android mobile devices.• Strong customer service and communication skills.• Experience working in multi-location enterprise support environments.• Strong troubleshooting and problem-solving skills.Preferred Skills and Experienc e• Experience with Active Directory and Microsoft 365 administration.• Experience with workstation imaging and deployment technologies.• Familiarity with remote support and endpoint management tools.• Experience supporting enterprise VPN and network connectivity issues.• Experience in large-scale or government IT environments.• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).Physical Demands and Work Environmen t• Work is usually performed in office environment with moderate noise levels.• Requires extended periods of sitting, computer use, and phone communication.• Occasional standing, walking, lifting, and reaching may be required.• Requires travel between statewide agency locations based on operational needs.• May be required to lift and transport IT equipment weighing up to 30 pounds.About OMESThe Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.Equal Opportunity EmploymentThe State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:Agency Contact