IT Asset & Desktop Support Lead

Ohio State University

Newark (OH)

On-site

USD 32,000 - 41,000

Full time

10 days ago

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Job summary

Ohio State University in Newark is seeking an IT Asset Management Specialist to coordinate desktop asset procurement and management for OTDI. You will ensure assets are tagged in CMDB and ready to image, while supporting both on-site and remote customers.

The role involves leading inventory audits, budget tracking for hardware refresh, and coordinating surplus processes. Strong customer service and teamwork are essential, with responsibilities spanning from deployment planning to issue

Qualifications

High School diploma or GED.
Two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.
Ability to work as part of a team and take the initiative to work independently.
Ability to maintain and manage information and documentation in an organized, systematic way.
Professional experience providing customer service.

Responsibilities

Coordinate procurement and asset management for OTDI and OTDI supported customers.
Tag and track desktop assets in CMDB; ensure stocked images and deployments.
Enter workstation requests and manage inventory; schedule deployments.
Lead audits of stockroom inventory and manage budget usage for desktop support hardware.
Coordinate surplus process for reclaiming and retiring equipment.
Provide on-site and remote support, resolving software, hardware, and network issues across Windows and Mac OS.
Communicate, track, and report outages; escalate and resolve complex issues; possibly serve as on-call escalation point.