IT Asset & Desktop Support Lead

The Ohio State University; Newark (NJ); Sur place; USD 32 000 - 41 000; Plein temps

Résumé du poste

The Ohio State University is seeking an IT Asset Management Specialist to coordinate desktop asset management, tagging, and imaging for OTDI and clients on the Newark campus. Responsibilities include inventory control, budgeting for hardware refresh, and coordinating surplus disposals.

The role supports on-site and remote customers, providing professional technical assistance across Windows and Mac OS platforms, with leadership responsibilities in complex projects.

Qualifications

• High School diploma or GED.
• Two years of experience or knowledge supporting desktop computers in a network environment.
• Ability to work in a team and independently.
• Organized documentation management.
• Professional customer service experience.

Responsabilités

• Coordinate procurement and asset management for OTDI and OTDI clients.
• Tag and track desktop assets in CMDB; manage stock and imaging readiness.
• Handle new hire and refresh requests; enter workstation orders and budgets.
• Lead less experienced staff and act as on-call escalation point.

Connaissances

Teamwork

Customer service

Documentation

Communication skills

Problem solving

Formation

High School diploma or GED

Associate’s degree in information technology or related field

Outils

Image management

Remote desktop technologies

CMDB

Description du poste

The Ohio State University is seeking an IT Asset Management Specialist to coordinate desktop asset management, tagging, and imaging for OTDI and clients on the Newark campus. Responsibilities include inventory control, budgeting for hardware refresh, and coordinating surplus disposals.

The role supports on-site and remote customers, providing professional technical assistance across Windows and Mac OS platforms, with leadership responsibilities in complex projects.