IT Asset Management Specialist

Ohio State University; Newark (NJ); On-site; USD 32,000 - 41,000; Full time

Job summary

The Ohio State University is seeking an IT Asset Management Specialist to join the OCIO | Customer Solutions team on the Newark campus. The role focuses on coordinating procurement, asset tracking, imaging readiness, and deployment of desktop assets for OTDI customers.

The position requires a High School diploma or GED with 2+ years of desktop support experience in Windows/Mac environments and strong customer service skills.

Qualifications

• High School diploma or GED.
• Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment.
• Professional experience providing customer service.

Responsibilities

• Coordinate procurement and asset management for OTDI and OTDI managed IT support customers.
• Enter workstation requests and manage inventory and deployments.
• Track stockroom inventory and audits; manage budget use for desktop support assets.
• Provide on-site and remote computer support to users.

Skills

Desktop support

Windows & Mac

Customer service

Education

High School Diploma

Associate’s degree in IT

Tools

CMDB

Imaging tools

Remote Desktop

Job description

IT Asset Management Specialist# Careers## IT Asset Management SpecialistApply: Newark Campus: Full time: Posted Today: R161492Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:IT Asset Management Specialist## Department:OCIO | Customer SolutionsThe Desktop Support Asset Manager works within a team to coordinate procurement and asset management for the Office of Technology and Digital Innovation (OTDI) and OTDI managed IT support customers, primarily focused on supporting those located on the Newark campus. Ensures all desktop support assets are properly tagged and tracked in the Configuration Management Database (CMDB). Ensures basic standard configurations are kept in-stock and ready to image and deploy as needed. Coordinates new hire and refresh requests and fulfillment - enters workstation requests, manage inventory, schedule deployments. Manages and review stockroom inventory, including regular audits. Tracks desktop support and hardware refresh budget use. Coordinates surplus process for reclaiming and retiring no longer needed desktop support equipment.The Desktop Support Asset Manager also works with Desktop Support Specialists to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues. Provides technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Supports customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Responsible for receiving, resolving, escalating, and monitoring complex customer issues/requests. Responsible for leading less experienced staff in the provision of immediate assistance and issue resolution. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. May serve as on-call escalation point.**Required Education and Experience:*** High School diploma or GED.* Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment.* Ability to work as part of a team and take the initiative to work independently.* Ability to maintain and manage information and documentation in an organized, systematic way.* Professional experience providing customer service.**Desired Education and Experience:*** Associate's degree in information technology, information management, or a related field.* More than 2 years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.* Excellent interpersonal skills, including verbal, nonverbal and written communication skills.* Experience with image management and deployment.* Experience with and exposure to a wide variety of commercial and educational productivity applications.* Experience with support systems and remote desktop technologies.* Professional experience in a university setting. ## Additional Information:The salary range for this position is **$23.17-30.07** and the offer for this position will be based on internal equity and the candidate's qualifications. Function: Information TechnologySubfunction: IT Service SupportCareer Band: TechnicalLevel: T3## Location:Hodges Hall (0628)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***