IT Asset Management Specialist

Ohio State University; United States; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Holidays

Retirement plan

Job summary

Ohio State University seeks an IT Asset Management Specialist to manage desktop assets, tagging, inventory, and deployment coordination. You will support Windows and Mac OS, assist users, and help ensure efficient imaging and configurations both on-site at Hodges Hall and remotely.

You will collaborate with the IT team to monitor budgets, perform audits, and lead calls for complex issues, while contributing to a professional, client-focused service environment and ensuring timely resolutions.

Qualifications

• Two years of experience or knowledge supporting desktop computers in a network environment.
• Ability to work as part of a team and take initiative to work independently.
• Experience with inventory management and asset tracking concepts.

Responsibilities

• Ensures assets are tagged and tracked in CMDB.
• Keeps standard configurations in-stock and ready to image.
• Coordinates new hire and refresh requests and deployments.
• Manages stockroom inventory and conducts audits.
• Tracks desktop support and hardware refresh budgets.
• Coordinates surplus for reclaiming and retiring equipment.
• Leads and supports IT help desk projects and on-call escalations.
• Provides customer-focused technical assistance across Windows and Mac OS.
• Supports on-site and remote customers in a professional manner.

Skills

Desktop hardware knowledge

Customer service

Team collaboration

Documentation skills

Education

High school diploma or GED

Associate's degree in IT or related field

Job description

Job Title: IT Asset Management Specialist

Department: OCIO | Customer Solutions

Responsibilities

• Ensures all desktop support assets are properly tagged and tracked in the Configuration Management Database (CMDB).
• Ensures basic standard configurations are kept in-stock and ready to image and deploy as needed.
• Coordinates new hire and refresh requests and fulfillment - enters workstation requests, manage inventory, schedule deployments.
• Manages and review stockroom inventory, including regular audits.
• Tracks desktop support and hardware refresh budget use.
• Coordinates surplus process for reclaiming and retiring no longer needed desktop support equipment.
• The Desktop Support Asset Manager also works with Desktop Support Specialists to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues.
• Provides technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms.
• Supports customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.
• Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages.
• Responsible for receiving, resolving, escalating, and monitoring complex customer issues/requests.
• Responsible for leading less experienced staff in the provision of immediate assistance and issue resolution.
• Acts as a team leader for complex projects, assignments and issues associated with the help desk function.
• May serve as on-call escalation point.

Required Education and Experience

• High School diploma or GED.
• Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment.
• Ability to work as part of a team and take the initiative to work independently.
• Ability to maintain and manage information and documentation in an organized, systematic way.
• Professional experience providing customer service.

Desired Education and Experience

• Associate's degree in information technology, information management, or a related field.
• More than 2 years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.
• Excellent interpersonal skills, including verbal, nonverbal and written communication skills.
• Experience with image management and deployment.
• Experience with and exposure to a wide variety of commercial and educational productivity applications.
• Experience with support systems and remote desktop technologies.
• Professional experience in a university setting.

Salary and Benefits

The salary range for this position is $23.17-30.07 and the offer for this position will be based on internal equity and the candidate's qualifications.

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Function: Information Technology Subfunction: IT Service Support Career Band: Technical Level: T3 Location: Hodges Hall (0628) Position Type: Regular Scheduled Hours: 40 Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence – and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

We offer roles and growth opportunities in countless fields and specialties - including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you - and opportunities to make adjustments as your life and needs change.