IT Asset Management Specialist

Ohio State University; Newark (OH); Sur place; USD 32 000 - 41 000; Plein temps

Résumé du poste

Ohio State University in Newark is seeking an IT Asset Management Specialist to coordinate desktop asset procurement and management for OTDI. You will ensure assets are tagged in CMDB and ready to image, while supporting both on-site and remote customers.

The role involves leading inventory audits, budget tracking for hardware refresh, and coordinating surplus processes. Strong customer service and teamwork are essential, with responsibilities spanning from deployment planning to issue

Qualifications

• High School diploma or GED.
• Two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.
• Ability to work as part of a team and take the initiative to work independently.
• Ability to maintain and manage information and documentation in an organized, systematic way.
• Professional experience providing customer service.

Responsabilités

• Coordinate procurement and asset management for OTDI and OTDI supported customers.
• Tag and track desktop assets in CMDB; ensure stocked images and deployments.
• Enter workstation requests and manage inventory; schedule deployments.
• Lead audits of stockroom inventory and manage budget usage for desktop support hardware.
• Coordinate surplus process for reclaiming and retiring equipment.
• Provide on-site and remote support, resolving software, hardware, and network issues across Windows and Mac OS.
• Communicate, track, and report outages; escalate and resolve complex issues; possibly serve as on-call escalation point.

Connaissances

Windows

Mac OS

Teamwork

Customer service

Documentation management

Image management and deployment

Remote desktop technologies

Formation

Associate's degree in information technology or related field

Outils

Remote desktop

CMDB tooling

Description du poste

Job Title:

IT Asset Management Specialist

Department:

OCIO | Customer Solutions

The Desktop Support Asset Manager works within a team to coordinate procurement and asset management for the Office of Technology and Digital Innovation (OTDI) and OTDI managed IT support customers, primarily focused on supporting those located on the Newark campus. Ensures all desktop support assets are properly tagged and tracked in the Configuration Management Database (CMDB). Ensures basic standard configurations are kept in-stock and ready to image and deploy as needed. Coordinates new hire and refresh requests and fulfillment - enters workstation requests, manage inventory, schedule deployments. Manages and review stockroom inventory, including regular audits. Tracks desktop support and hardware refresh budget use. Coordinates surplus process for reclaiming and retiring no longer needed desktop support equipment.

The Desktop Support Asset Manager also works with Desktop Support Specialists to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues. Provides technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Supports customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.

Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Responsible for receiving, resolving, escalating, and monitoring complex customer issues/requests. Responsible for leading less experienced staff in the provision of immediate assistance and issue resolution. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. May serve as on-call escalation point.

Required Education and Experience:

• High School diploma or GED.
• Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment.
• Ability to work as part of a team and take the initiative to work independently.
• Ability to maintain and manage information and documentation in an organized, systematic way.
• Professional experience providing customer service.

Desired Education and Experience:

• Associate's degree in information technology, information management, or a related field.
• More than 2 years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.
• Excellent interpersonal skills, including verbal, nonverbal and written communication skills.
• Experience with image management and deployment.
• Experience with and exposure to a wide variety of commercial and educational productivity applications.
• Experience with support systems and remote desktop technologies.
• Professional experience in a university setting.

Additional Information:

The salary range for this position is $23.17-30.07 and the offer for this position will be based on internal equity and the candidate's qualifications.

Function: Information Technology

Subfunction: IT Service Support

Career Band: Technical

Level: T3

Location:

Hodges Hall (0628)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Starting day one: Comprehensive benefits.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.