IT Asset Management Specialist

The Ohio State University; Columbus (OH); Sur place; USD 32 000 - 41 000; Plein temps

Résumé du poste

The Ohio State University is seeking an IT Asset Management Specialist to oversee procurement, tagging, and CMDB tracking for OTDI environments and campus users. You will coordinate new hire and refresh requests, maintain stock, and schedule deployments, ensuring assets are correctly inventoried.

Role involves Windows and Mac support, both on-site and remotely, with emphasis on customer service, teamwork, and accurate documentation. You may lead projects and assist on-call escalation as needed.

Qualifications

• High School diploma or GED.
• 2+ years supporting desktop computers Windows and/or macOS in a network.
• Ability to work in a team and take initiative to work independently.
• Experience providing customer service.

Responsabilités

• Coordinate procurement and asset management for OTDI and OTDI customers.
• Tag and track desktop assets in CMDB; manage stock and deployments.
• Process new hire and refresh requests; enter workstation requests.
• Audit stockroom inventory and monitor budget usage.
• Coordinate surplus process for reclaiming and retiring equipment.
• Provide tech support for Windows and Mac OS; on-site and remote.

Connaissances

Asset management

Customer service

Team collaboration

Problem solving

Formation

Associate's degree in IT

High School diploma

Outils

CMDB tool

Inventory management system

Description du poste

Job Title: IT Asset Management Specialist

Department: OCIO | Customer Solutions

The Desktop Support Asset Manager works within a team to coordinate procurement and asset management for the Office of Technology and Digital Innovation (OTDI) and OTDI managed IT support customers, primarily focused on supporting those located on the Newark campus. Ensures all desktop support assets are properly tagged and tracked in the Configuration Management Database (CMDB). Ensures basic standard configurations are kept in-stock and ready to image and deploy as needed. Coordinates new hire and refresh requests and fulfillment - enters workstation requests, manage inventory, schedule deployments. Manages and review stockroom inventory, including regular audits. Tracks desktop support and hardware refresh budget use. Coordinates surplus process for reclaiming and retiring no longer needed desktop support equipment.

The Desktop Support Asset Manager also works with Desktop Support Specialists to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues. Provides technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Supports customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.

Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Responsible for receiving, resolving, escalating, and monitoring complex customer issues/requests. Responsible for leading less experienced staff in the provision of immediate assistance and issue resolution. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. May serve as on-call escalation point.

Required Education and Experience

• High School diploma or GED.
• Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment.
• Ability to work as part of a team and take the initiative to work independently.
• Ability to maintain and manage information and documentation in an organized, systematic way.
• Professional experience providing customer service.

Desired Education and Experience

• Associate's degree in information technology, information management, or a related field.
• More than 2 years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.
• Excellent interpersonal skills, including verbal, nonverbal and written communication skills.
• Experience with image management and deployment.
• Experience with and exposure to a wide variety of commercial and educational productivity applications.
• Experience with support systems and remote desktop technologies.
• Professional experience in a university setting.

The salary range for this position is $23.17-30.07 and the offer for this position will be based on internal equity and the candidate's qualifications.

Function: Information Technology

Subfunction: IT Service Support

Career Band: Technical

Level: T3

Location: Hodges Hall (0628)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.