IT Asset Manager & Desktop Support Lead

Ohio State University; United States; Presencial; USD 32 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental coverage

Vision coverage

Paid time off

Holidays

Retirement plan

Resumo da oferta

Ohio State University seeks an IT Asset Management Specialist to manage desktop assets, tagging, inventory, and deployment coordination. You will support Windows and Mac OS, assist users, and help ensure efficient imaging and configurations both on-site at Hodges Hall and remotely.

You will collaborate with the IT team to monitor budgets, perform audits, and lead calls for complex issues, while contributing to a professional, client-focused service environment and ensuring timely resolutions.

Qualificações

• Two years of experience or knowledge supporting desktop computers in a network environment.
• Ability to work as part of a team and take initiative to work independently.
• Experience with inventory management and asset tracking concepts.

Responsabilidades

• Ensures assets are tagged and tracked in CMDB.
• Keeps standard configurations in-stock and ready to image.
• Coordinates new hire and refresh requests and deployments.
• Manages stockroom inventory and conducts audits.
• Tracks desktop support and hardware refresh budgets.
• Coordinates surplus for reclaiming and retiring equipment.
• Leads and supports IT help desk projects and on-call escalations.
• Provides customer-focused technical assistance across Windows and Mac OS.
• Supports on-site and remote customers in a professional manner.

Conhecimentos

Desktop hardware knowledge

Customer service

Team collaboration

Documentation skills

Formação académica

High school diploma or GED

Associate's degree in IT or related field

Descrição da oferta de emprego

Ohio State University seeks an IT Asset Management Specialist to manage desktop assets, tagging, inventory, and deployment coordination. You will support Windows and Mac OS, assist users, and help ensure efficient imaging and configurations both on-site at Hodges Hall and remotely.

You will collaborate with the IT team to monitor budgets, perform audits, and lead calls for complex issues, while contributing to a professional, client-focused service environment and ensuring timely resolutions.