IT Asset & Desktop Support Lead

The Ohio State University; Columbus (OH); Sur place; USD 32 000 - 41 000; Plein temps

Résumé du poste

The Ohio State University is seeking an IT Asset Management Specialist to oversee procurement, tagging, and CMDB tracking for OTDI environments and campus users. You will coordinate new hire and refresh requests, maintain stock, and schedule deployments, ensuring assets are correctly inventoried.

Role involves Windows and Mac support, both on-site and remotely, with emphasis on customer service, teamwork, and accurate documentation. You may lead projects and assist on-call escalation as needed.

Qualifications

• High School diploma or GED.
• 2+ years supporting desktop computers Windows and/or macOS in a network.
• Ability to work in a team and take initiative to work independently.
• Experience providing customer service.

Responsabilités

• Coordinate procurement and asset management for OTDI and OTDI customers.
• Tag and track desktop assets in CMDB; manage stock and deployments.
• Process new hire and refresh requests; enter workstation requests.
• Audit stockroom inventory and monitor budget usage.
• Coordinate surplus process for reclaiming and retiring equipment.
• Provide tech support for Windows and Mac OS; on-site and remote.

Connaissances

Asset management

Customer service

Team collaboration

Problem solving

Formation

Associate's degree in IT

High School diploma

Outils

CMDB tool

Inventory management system

Description du poste

The Ohio State University is seeking an IT Asset Management Specialist to oversee procurement, tagging, and CMDB tracking for OTDI environments and campus users. You will coordinate new hire and refresh requests, maintain stock, and schedule deployments, ensuring assets are correctly inventoried.

Role involves Windows and Mac support, both on-site and remotely, with emphasis on customer service, teamwork, and accurate documentation. You may lead projects and assist on-call escalation as needed.