IT Support Analyst

Jobtailor

Farmington Hills (MI)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Jobtailor in Farmington Hills, MI is seeking an IT Help Desk/Technical Support specialist to manage and resolve issues submitted through the company help desk system, set up workstations, and troubleshoot software and hardware for Team Members at Plum Market stores and satellite locations.

You will work with Microsoft 365, Active Directory and SharePoint, create and maintain user access, monitor security alerts, and support POS/e-commerce platforms (LOC Store Management Suite, Magento, Xenial,

Qualifications

Experience in a help desk or technical support environment.
Experience troubleshooting Windows and iOS devices, printers, phones, peripheral equipment, and network connectivity.
Familiarity with enterprise networking, VPNs, firewalls, and network traffic monitoring.
Proficiency with Microsoft 365 applications; experience with Microsoft Intune, SharePoint, and Active Directory is preferred.
Ability to learn and support multiple point-of-sale and e-commerce platforms; LOC Store Management Suite, Square, Toast, Xenial, or Magento experience is a plus.
Knowledge of security alert monitoring and basic incident-remediation practices.
Strong analytical, troubleshooting, and process-improvement skills.
Ability to accurately compile, organize, and transfer data between systems.
Excellent written and verbal communication skills.
Ability to participate in a rotating on-call weekend schedule and provide occasional after-hours support.
Ability to travel occasionally to Plum Market stores and satellite locations for support, upgrades, and new openings.

Responsibilities

Manage and resolve issues submitted through the company help desk system, escalating matters to managed service providers when appropriate.
Set up workstations, computers, and peripheral devices for Team Members.
Install, configure, update, and troubleshoot software and hardware.
Create and maintain user accounts, access, and permissions within Microsoft 365 and Active Directory.
Configure and maintain SharePoint sites and related access.
Maintain accurate records of technology assets, assignments, repairs, replacements, and system changes.
Enter and maintain data within point-of-sale and e-commerce platforms, including LOC Store Management Suite, Magento, Xenial, Toast, and Square.
Support point-of-sale price maintenance and assist with the accuracy of system data.
Monitor security alerts, assist with incident remediation, and coordinate with the Security Operations Center (SOC) and other technology partners.
Identify recurring issues, recommend solutions, and help improve IT processes and documentation.
Provide onsite support at Plum Market stores and satellite locations as needed.
Support store and corporate technology systems outside normal business hours when scheduled or required.
Maintain positive, professional, and productive relationships with Team Members, Leadership, vendors, and technology partners.

Skills

Help Desk Support

Troubleshooting Windows

Troubleshooting iOS Devices

Microsoft 365 Proficiency

Point-of-Sale System Experience

Security Alert Monitoring

Tools

LOC Store Management Suite

Magento

Xenial

Toast

Square

Active Directory

SharePoint

Microsoft 365

Job description

Manage and resolve issues submitted through the company help desk system, escalating matters to managed service providers when appropriate.
Set up workstations, computers, and peripheral devices for Team Members.
Install, configure, update, and troubleshoot software and hardware.
Create and maintain user accounts, access, and permissions within Microsoft 365 and Active Directory.
Configure and maintain SharePoint sites and related access.
Maintain accurate records of technology assets, assignments, repairs, replacements, and system changes.
Enter and maintain data within point-of-sale and e-commerce platforms, including LOC Store Management Suite, Magento, Xenial, Toast, and Square.
Support point-of-sale price maintenance and assist with the accuracy of system data.
Monitor security alerts, assist with incident remediation, and coordinate with the Security Operations Center (SOC) and other technology partners.
Identify recurring issues, recommend solutions, and help improve IT processes and documentation.
Provide onsite support at Plum Market stores and satellite locations as needed.
Support store and corporate technology systems outside normal business hours when scheduled or required.
Maintain positive, professional, and productive relationships with Team Members, Leadership, vendors, and technology partners.

Requirements

Experience working in a help desk or technical support environment.
Experience troubleshooting Windows and iOS devices, printers, phones, peripheral equipment, and network connectivity.
Familiarity with enterprise networking, virtual private networks (VPNs), firewalls, and network traffic monitoring.
Proficiency with Microsoft 365 applications; experience with Microsoft Intune, SharePoint, and Active Directory is preferred.
Ability to learn and support multiple point-of-sale and e-commerce platforms; experience with LOC Store Management Suite, Square, Toast, Xenial, or Magento is a plus.
Knowledge of security alert monitoring and basic incident-remediation practices.
Strong analytical, troubleshooting, and process-improvement skills.
Ability to accurately compile, organize, and transfer data between systems.
Excellent written and verbal communication skills.
Ability to participate in a rotating on-call weekend schedule and provide occasional after-hours support.
Ability to travel occasionally to Plum Market stores and satellite locations for support, upgrades, and new openings.

Core Competencies

Demonstrates expertise in managing help desk operations, troubleshooting hardware and software issues, and maintaining technology systems. Proficient in Microsoft 365, Active Directory, and various point-of-sale and e-commerce platforms, with a strong focus on security monitoring and incident remediation.

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