Senior iSOC Alarm Dispatcher | Real-Time Security Response

Interface Systems; St. Louis (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Flexible schedule

Job summary

Interface Systems in St. Louis, Missouri is seeking a Level 3 iSOC Coordinator to lead real-time responses during critical security events.

You will manage live audio interactions with monitored sites, using two-way systems to prevent breaches and de-escalate threats, while verifying alarms and monitoring video feeds. The role requires rapid decision-making, clear communication with customers and emergency personnel, and a willingness to work a schedule including weekends and holidays.

Responsibilities

• Manage real-time interactions and interventions during critical security events.
• Handle live audio communication with individuals at monitored sites using two-way systems to prevent security breaches.
• Manage incidents such as trespassing and de-escalate potential threats with quick, decisive communication.
• Perform alarm verification, video monitoring, and rapid decision-making while coordinating with customers and emergency personnel.

Job description

Interface Systems in St. Louis, Missouri is seeking a Level 3 iSOC Coordinator to lead real-time responses during critical security events.

You will manage live audio interactions with monitored sites, using two-way systems to prevent breaches and de-escalate threats, while verifying alarms and monitoring video feeds. The role requires rapid decision-making, clear communication with customers and emergency personnel, and a willingness to work a schedule including weekends and holidays.