iSOC Level 3 Coordinator - Real-Time Alarm & Video Response

Interface Security Systems LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped referral bonuses

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events, verify alarms, and conduct live audio interactions with monitored sites. You will escalate when needed and de-escalate threats, coordinating with customers and emergency responders in a fast-paced, technology-driven environment.

This on-site role offers evening availability 4:00 PM–12:30 AM, a comprehensive benefits package from day one, and performance and attendance bonuses.

Qualifications

• High school diploma or GED required.
• Preferred 2 years of experience in customer service, dispatch, call center, or security.
• Excellent communication and interpersonal skills.
• Strong active listening and ability to stay calm in high pressure situations.
• Experience with Microsoft Office applications.

Responsibilities

• Monitor and manage real-time security events with verification and live interaction.
• Conduct virtual security escorts to safeguard customers during business opening/closing or on request.
• Communicate with customer locations using two‑way audio/video surveillance technology.
• Take action based on severity, including contacting emergency services as needed.
• Answer inbound calls to assist with security inquiries and resolve issues.
• Maintain accurate records and documentation in the system of record.

Skills

Customer service

Communication

Active listening

Calm under pressure

Microsoft Office

Education

High school diploma or GED

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events, verify alarms, and conduct live audio interactions with monitored sites. You will escalate when needed and de-escalate threats, coordinating with customers and emergency responders in a fast-paced, technology-driven environment.

This on-site role offers evening availability 4:00 PM–12:30 AM, a comprehensive benefits package from day one, and performance and attendance bonuses.