Level 3 iSOC Coordinator: Real-Time Security Dispatcher

Interface Systems; Ascalon (MO); Presencial; USD 30 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full benefits on Day 1

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Monthly bonus program

Resumo da oferta

Interface Systems in a security operations center seeks a Level 3 iSOC Coordinator to manage real-time security events, perform alarm verification, and communicate with customers and emergency services from the on-site facility.

You will verify alarms via video and audio, de-escalate incidents, and generate detailed reports while maintaining precise records and coordinating with the team for rapid resolution.

Qualificações

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills ensuring professional interactions.
• Strong active listening to understand customer needs in high pressure situations.
• Working knowledge of Microsoft Office applications.

Responsabilidades

• Perform remote security checks and virtual tours of customer locations to identify vulnerabilities.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity, including contacting emergency services when needed.
• Answer inbound calls to resolve, escalate, or support security inquiries.
• Maintain records and documentation in the system of record.
• Monitor, verify and respond to alarm signals and perform video verification.
• Notify designated individuals of alarms per customer instructions.
• Provide life safety support with timely alarm communications to emergency personnel.
• Provide basic alarm support such as arming/disarming and resetting alarms.
• Manage live audio interactions during alarm events and de-escalate when required.
• Document interactions and generate detailed incident reports.

Conhecimentos

Customer service

Call center

Dispatch

Security

Communication

Microsoft Office

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Interface Systems in a security operations center seeks a Level 3 iSOC Coordinator to manage real-time security events, perform alarm verification, and communicate with customers and emergency services from the on-site facility.

You will verify alarms via video and audio, de-escalate incidents, and generate detailed reports while maintaining precise records and coordinating with the team for rapid resolution.