iSOC Level 3 Coordinator: Live Alarm & Video Dispatch

Interface Systems, LLC; St. Louis (MO); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Benefits starting Day 1

3 weeks vacation

10 days sick leave

Referral bonuses

Performance bonus up to $1000 monthly

Attendance bonus up to $250 monthly

New hire bonus $500

Résumé du poste

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator to manage real-time security events from our St. Louis office. You will handle live audio communications, alarm verification, and rapid decision-making to de-escalate threats, with a focus on customer safety and incident resolution.

The role supports 24/7 operations, requires weekend/holiday availability, and includes shift differentials and bonuses. Training is provided, and full benefits start on Day 1.

Qualifications

• High school diploma or GED is required or preferred.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.

Responsabilités

• Perform remote security checks/virtual tours of customer locations, observing potential security vulnerabilities and incidents.
• Conduct virtual security escorts to safeguard customers during business openings, closings, or on request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Answer inbound calls to resolve, escalate, or support security and system inquiries from customers, employees, and vendors.
• Maintain accurate records in the automation system and generate detailed reports on alarm responses.
• Monitor, verify and respond to alarm signals, and perform video verification of alarms to confirm incidents.
• Provide life-safety support by ensuring clear dispatch communication to emergency personnel.
• Handle real-time incidents using two-way audio to intervene and de-escalate when needed.

Connaissances

Customer service

Communication

Active listening

MS Office

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator to manage real-time security events from our St. Louis office. You will handle live audio communications, alarm verification, and rapid decision-making to de-escalate threats, with a focus on customer safety and incident resolution.

The role supports 24/7 operations, requires weekend/holiday availability, and includes shift differentials and bonuses. Training is provided, and full benefits start on Day 1.