IS Technician - Helpdesk

SGS Consulting; Tallahassee (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

SGS Consulting in Palm Beach County, FL seeks a Field Service Technician to service and install computer and retail equipment across store locations. You will diagnose hardware issues and support POS systems, printers, scanners, and networking while delivering excellent customer service.

The role requires a valid vehicle, residency in Palm Beach County, and willingness to travel daily within the territory; schedule is 8:00 AM–5:00 PM, with potential overtime and mileage reimbursement.

Qualifications

• Technical School certification with GED or High School Diploma required.

Responsibilities

• Service and install computer and retail equipment by analyzing, diagnosing, and resolving hardware and related technical issues while delivering excellent customer service.
• Support POS systems, self-checkout units, printers, scanners, PCs, networking, cabling, and other store technology equipment.
• Adhere to all compliance processes, service procedures, and safety guidelines.
• Self-manage workload, scheduling, overtime, inventory, and administrative responsibilities.
• Maintain up-to-date knowledge of supported technologies, processes, policies, and procedures.
• Travel daily between store locations within assigned geography.
• Assist neighboring areas with workload as needed.

Skills

Troubleshooting

Customer service

Hardware proficiency

Time management

Independent field work

SLAs awareness

POS support

Networking

RF devices

Field service

Vehicle required

Palm Beach County residence

Flexible schedule

Multiple site support

Self-management

Education

Technical School certification

Tools

None

Job description

Job Responsibilities

• Service and install computer and retail equipment by analyzing, diagnosing, and resolving hardware and related technical issues while delivering excellent customer service.
• Support POS systems, self-checkout units, printers, scanners, PCs, networking, cabling, and other store technology equipment.
• Adhere to all compliance processes, service procedures, and safety guidelines.
• Self-manage workload, scheduling, overtime, inventory, and administrative responsibilities.
• Maintain up-to-date knowledge of supported technologies, processes, policies, and procedures.
• Travel daily between store locations within assigned geography.
• Assist neighboring areas with workload as needed.

Skills

• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service and communication skills (verbal and listening)
• Proficiency in computer hardware and software applications
• Organizational and time management skills
• Ability to work independently in a field environment
• Ability to manage multiple service calls within service level agreements
• Experience in field service, helpdesk, or desktop support environment
• Strong technical troubleshooting skills with retail or computer hardware
• Own reliable vehicle capable of transporting printers and related equipment (two-seater vehicles not acceptable)
• Residence within Palm Beach County, FL (mid-county preferred)
• Ability to work a flexible schedule supporting 24 x 7 operations as needed
• Ability to self-manage workload and administrative tasks
• Experience supporting POS and retail store systems
• Experience with networking, cabling, and RF devices
• Prior field service experience covering multiple locations
• Experience working within defined service level agreements (SLAs)

Education / Experience

• Technical School certification with GED or High School Diploma required

Other Details

• Work Model: 100% Field Service – Palm Beach County and parts of Broward County, FL
• Schedule: 8:00 AM to 5:00 PM, Monday through Friday
• Mileage reimbursement at $0.72 per mile
• Must list City/State at the top of the resume (No candidates outside Palm Beach County)
• Territory may include locations from North Broward County to North Palm Beach County, primarily Palm Beach County
• Overtime may be required based on workload
• Potential for permanent conversion depending on business needs