IS Technician - Helpdesk/ Helpdesk Support Technician

SGS Consulting; Lorida (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

SGS Consulting in Florida seeks an on-site IT Support Technician to install, configure, and maintain IT equipment across multiple client sites, with travel between locations.

You will diagnose hardware and software issues on POS systems, printers, scanners, and PCs, delivering strong customer service and ensuring timely ticket resolution per SLA.

Qualifications

• Trade school/college or equivalent experience is required.
• 1–3+ years of IT support or field service experience.
• Experience repairing and upgrading computer systems and peripherals.

Responsibilities

• Provide onsite technical support for POS systems, printers, scanners, PCs, and related hardware.
• Diagnose and resolve hardware and software issues at retail and pharmacy locations.
• Install, configure, and maintain IT equipment across multiple sites.
• Travel between client locations to perform scheduled and emergency service calls.
• Ensure timely resolution of service tickets within SLA requirements.
• Support high-severity incidents including after-hours and weekend coverage on rotation.
• Maintain accurate documentation of service activities and repairs.
• Deliver strong customer service and communicate effectively with store staff.

Skills

Field IT Support and Troubleshooting

Hardware Installation and Repair

POS and Retail Systems Support

Networking Basics

Customer Service and Communication

On-site Service Delivery

Ticketing and SLA Compliance

Ability to troubleshoot hardware and (

Education

Trade school/college or equivalent experience

1–3+ years of IT support or field service experience

Experience repairing and upgrading computer systems and peripherals

Tools

IT service management tools

Job description

Job Responsibilities:

• Provide onsite technical support for POS systems, printers, scanners, PCs, and related hardware
• Diagnose and resolve hardware and software issues at retail and pharmacy locations
• Install, configure, and maintain IT equipment across multiple sites
• Travel between client locations to perform scheduled and emergency service calls
• Ensure timely resolution of service tickets within SLA requirements
• Support high-severity incidents including after-hours and weekend coverage on rotation
• Maintain accurate documentation of service activities and repairs
• Deliver strong customer service and communicate effectively with store staff

Skills:

• Field IT Support and Troubleshooting
• Hardware Installation and Repair
• POS and Retail Systems Support
• Networking Basics
• Customer Service and Communication
• On-site Service Delivery
• Ticketing and SLA Compliance
• High school diploma or trade school/college equivalent experience
• Ability to troubleshoot hardware and basic software issues
• Strong customer service and communication skills
• Valid driver’s license and reliable vehicle capable of carrying IT equipment
• Willingness to travel extensively within assigned service area
• Experience supporting retail POS systems and peripherals
• Basic networking knowledge (routers, switches, connectivity issues)
• Experience supporting printers, scanners, and pharmacy/retail systems
• Familiarity with IT service management tools
• Ability to handle high-volume service environments
• Strong problem-solving and time management skill

Education/Experience:

• Trade school/college or equivalent experience — Required
• 1–3+ years of IT support or field service experience
• Experience repairing and upgrading computer systems and peripherals