Field Service Technician

Wits Solutions Inc.; Texas City (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Wits Solutions Inc. is seeking a skilled technician for field service roles focused on troubleshooting and repairing ATM/POS machines. This role requires a high school diploma and reliable transportation, with 1–2 years of retail experience preferred.

Candidates must be flexible with their hours and willing to travel within a 60-mile radius. Responsibilities include installation, maintenance, and ensuring customer satisfaction. This role involves significant physical activity and customer interaction.

Qualifications

• Must have a valid driver's license and dependable transportation.
• 1–2 years retail/customer based experience preferred.
• Ability to perform physical tasks: bending, stooping, walking, and lifting in excess of 25 pounds.

Responsibilities

• Perform installation of hardware and diagnostics.
• Troubleshoot and repair ATM/POS machines.
• Complete full unit replacements and light repairs.

Skills

Customer service skills

Problem-solving

Flexibility

Reliability

Education

High school diploma or GED

Tools

Smartphone

Transportation

Job description

., headquartered Ashburn, VA, is a fast growing, premium IT Services and staffing solutions company, focused on partnering with our clients to improve their productivity and operational efficiency. With more than two decades of experience and several clients to our credit, we have experience in offering wide range of services from developing innovative enterprise IT solutions to staffing Analysts for a pharmaceutical company. With our WYSWYG (What You See is What You Get) philosophy, we earned the reputation of being a highly transparent and dependable business partner for our client, and ranked one of the best in the services industry.

Job Description

Note:

Work Location's: Home Service Area in USA (United States Of America-only for US Citizens)

Important Information to candidate

• Candidate should have their own smartphones, client won’t provide any phones.
• Candidate should be flexible with the contract duration.
• Candidate should understand the flexibility of the role (ie neither 40 hours nor assignment duration is guaranteed)- no guarantee of hours.
• Must understand the job expectations (ie this is field job, troubleshoot/repair the ATM/POS machines).
• Candidate should send the Questionnaire document along with resume.
• Must be immediately available to work.
• Must have reliable transportation (ie own vehicle)- client will not provide any vehicle.
• Candidate should be willing to travel up to 60 mile trip radius from home service area, up to 500 miles per week, should not be more than this. OT Hours begin at the 46th hour.
• We must initiate both Background and Drug screening within 48 hours of submission.
• We are your point of contact for payroll and any other questions.
• Candidate is responsible for any parts/assets provided – all MUST be returned at the end of their assignment.
• Time sheet and expense entry before Monday for Manager approval.

Responsible for performing installation of hardware, hardware diagnostics, maintenance, and repairs, including multi-vendor maintenance with customer satisfaction and asset management as additional areas of responsibility: requires customer interaction while performing repairs, installations, etc.; requires ability to work nights, weekends, overtime, flex shifts; requires a willingness to travel, excellent interpersonal and relationship skills, and an innovative approach to problem‑solving.

A commitment to quality and customer service also required.

Resource must have a valid driver’s license and dependable transportation. Loading and unloading of parts, tools and equipment required. Bending, stooping, walking, and lifting in excess of 25 pounds required.

A high school diploma or GED is required at a minimum.

Preferably 1–2 years’ retail/customer based experience.

Roles and Responsibilities

• Complete full unit replacements, basic repairs, and light repairs on retail environment POS systems.
• Troubleshooting with light repair of POS Register terminals, Flatbed Scanners, and all Register Peripherals-Front End and all outlying register locations.
• Simple troubleshooting to be completed (reseating cables, reboot, double-dump) and parts replacement with use of whole unit parts in kit given.
• Cleaning of equipment.
• Installation inclusive of software loads and upgrades.
• Miscellaneous tasks as required and directed by customer.

Additional Information

All your information will be kept confidential according to EEO guidelines.