Service Desk Technician

Arsenault; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Opportunity to get your foot in the door in IT

Job summary

A reputable IT services company is looking for entry-level IT support technicians in Phoenix, AZ. The role involves fielding calls from numerous agencies and providing support to a large customer base. Candidates should have strong customer service skills and the ability to effectively troubleshoot technical issues with desktop and laptop devices. This is an excellent opportunity to start a career in IT with significant growth potential.

Qualifications

• Experience supporting inbound customer requests (password resets, troubleshooting).
• Proficiency with desktop and laptop hardware.
• Ability to maintain composure under stress.

Responsibilities

• Field calls from multiple agencies and support end users.
• Troubleshoot desktop, laptop, and hardware issues.
• Communicate technical ideas to a business audience.

Skills

Exceptional Customer Service Experience

Strong written and verbal communication skills

Ability to take constructive criticism

Education

Associates Degree

A+ Certification

Tools

Windows and Mac OS

Active Directory

Ticketing systems

Networking equipment (routers, switches, hubs)

Job description

We are hiring entry-level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment.

• Exceptional Customer Service Experience (over the phone/face to face)
• Passion and Aptitude to create a career in the Information Technology field
• Ability to take constructive criticism

Required Qualifications:

• Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
• Previous experience utilizing ticketing systems
• Proficiency with Windows and Mac laptops and desktops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Capable of connecting printers/scanners/copiers
• Strong written and verbal communication skills- able to relay technical ideas to a business audience
• Ability to maintain composure, tact, and effectiveness under stressful conditions

Desirable Qualifications:

• Associates Degree
• A+ Certification
• Previous experience in a retail organization working with POS hardware /software
• Experience working with networking equipment (routers, switches, and hubs)

Whats in it for You?

• Opportunity to get your foot in the door in IT, with a large, reputable client