IT Technician

Nbhospitals; West Palm Beach (FL); Hybrid; USD 20,000 - 25,000; Full time

Job summary

NB Hospitals in West Palm Beach, FL is seeking an IT Help Desk Technician to support end users, diagnose hardware and software issues, and maintain in-house computer systems.

The role emphasizes timely help via phone and email, training material creation, and documenting procedures. Certifications and one year of help desk experience are preferred.

Qualifications

• 1 year IT Help Desk/Support experience preferred.
• Organizational and time-management skills.
• Understanding of diverse computer systems and networks.
• Knowledge of internet security and data privacy principles.

Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Respond to staff queries by phone and email.
• Create step-by-step training material with screenshots for staff.
• Provide technical assistance and support for issues related to systems, software and hardware.
• Document internal procedures.
• Maintain daily performance of computer systems.
• Ask educated questions and listen to customers to determine root cause of issues.
• Work through the problem-solving process with staff, empowering them to do the same in the future.
• Run diagnostic problems to resolve problems.
• Clean up computers.
• Train incoming staff.
• Report significant and recurring issues to the tier-2 support team.
• Resolve technical problems with LAN, WAN, and other systems.
• Collect feedback to determine patterns and issues for FAQs.

Skills

Communication

Teamwork

Problem solving

Attention to detail

Ability to work independently

Safety procedures

High-energy environment

Education

IT Help Desk/Support - 1 Year (Preferred)

Tools

CompTIA A+

Network+

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time West Palm Beach, FL, US

Salary Range: $20.00 To $25.00 Annually

POSITION FUNCTION/OVERVIEW:

This position is responsible for ensuring each department achieves key metrics, repairing computers and performing technical and system diagnostics; supports and maintains in-house computer systems, desktops and peripherals; troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

PRIMARY DUTIES/RESPONSIBILITIES:

• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Respond to staff queries by phone and email
• Create step-by-step training material with screenshots for staff
• Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
• Document internal procedures
• Maintain daily performance of computer systems
• Ask educated questions and listen to customers to determine root cause of issues
• Work through the problem-solving process with staff, empowering them to do the same in the future
• Run diagnostic problems to resolve problems
• Clean up computers
• Train incoming staff
• Report significant and recurring issues to the tier-2 support team
• Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
• Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to staff to ease in troubleshooting Help Desk Requirements and Qualifications

Help Desk Requirements and Qualifications

• CompTIA A+ and Network+ Certifications
• Proven experience as a Help Desk Technician or other customer service role
• Ability to diagnose and resolve basic computer/technical issues
• Excellent communication skills and keen attention to detail, memory of patterns, and interest in problem-solving

QUALIFICATIONS REQUIRED:

• Education/Experience: IT Help Desk/ Support - 1 Year (Preferred)
• Organizational and time-management skills.
• Understanding of diverse computer systems and networks.
• Knowledge of internet security and data privacy principles.

SKILLS:

• Strong communication skills, both written and verbal.
• Ability to work independently, as well as part of a team.
• Manage multiple tasks and set priorities.
• Ability to handle highly sensitive and confidential information.
• Strong attention to detail.
• Ability to understand and follow safety procedures.
• Ability to work in a fast-paced, high-energy environment.