IT Helpdesk Technician

Astemo, Ltd.; Blanchester (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Astemo, Ltd. in Ohio is seeking an IT Helpdesk Technician to maintain, install, and troubleshoot IT systems to ensure reliable operations.

You will support end users, document issues, and resolve technical problems across Windows platforms and related imaging technologies, with on-site deployments and potential after-hours support.

Qualifications

• Strong customer service skills and ability to handle multiple tasks with frequent interruptions.
• Understanding of computer hardware components (SSD, RAM, Processor, etc.).
• Knowledge of IT systems and how they interconnect.

Responsibilities

• Researches and implements strategic IT solutions related to Helpdesk support.
• Provides end-user support for a variety of issues and resolves technical problems.
• Responds to calls, emails, and Help Desk requests for technical assistance.

Skills

Customer service

Hardware troubleshooting

Windows OS

Networking TCP/IP

IT support

Documentation

Mobile devices

Education

Associates Degree in IT

Job description

General Summary:

Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.

Job Summary:

• Researches and implements technological strategic solutions related to Helpdesk support
• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and Help Desk requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies
• Deploy hardware as needed.
• Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support.

Qualifications:

Knowledge, Skills, and Abilities:

• Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
• Understanding of computer hardware (SSD, RAM, Processor, etc.)
• Knowledge and understanding of IT systems, and how they interconnect.
• Familiarity with mobile devices: iPhone and iOS
• Basic Working knowledge of TCP/IP and LAN Networking
• Adhere to all safety policies & guidelines.
• Willingness to take on special projects as directed by management.

Education:

Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.

Experience:

Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.

Working Conditions

Physical Demands:

• Team members may be routinely exposed to equipment operational noise heat-cold-and dust.
• Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
• Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).
• Comprehend and adhere to management directions and/or safety instructions with no restrictions.
• Effectively communicate in Business English language.
• Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.
• Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties.

Travel:

Local travel may be required as needed. Must have a valid driver’s license.

Location:

100% Onsite