IS Service Ctr Technician

Piedmont; Atlanta (GA); Presencial; USD 45.000 - 65.000; Tempo integral

Resumo da vaga

Piedmont Healthcare in Atlanta seeks a skilled IS Help Desk Analyst to provide tier 1 phone support for clinical and technical questions for the PHC workforce.

You will log, analyze, resolve, and follow up on application issues, and perform enterprise system and network monitoring in a distributed environment.

The role requires a high school diploma or GED; an associate degree in IT is preferred, with HDI certifications encouraged.

Qualificações

• H.S. Diploma or GED required.
• Associate’s Degree in an IT-related field preferred.
• HDI-SCA - Help Desk Analyst Certification preferred.
• HDI Service Center Agent Certification preferred.

Responsabilidades

• Provides tier 1 phone support assisting with clinical and technical questions for PHC work force members.
• Responsible for all aspects of incident management including first level phone support logging, analyzing, resolving, and follow up on application functional issues.
• Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment.
• Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Conhecimentos

Customer service

Technical support

Incident management

Phone support

Formação

GED

Associate's degree in IT

HDI-SCA Certification

HDI Service Center Agent Certification

Descrição da vaga

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required


• Associate's Degree from a recognized college or university in an IT related field Preferred

Work Experience

• 1 year of experience in IS customer service or clinical application support/usage Required

Licenses and Certifications

• None Required


• HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred

Business Unit : Company Name: Piedmont Healthcare Corporate