Clinical IT Help Desk Technician (Tier 1)

Piedmont Healthcare Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Piedmont Healthcare invites applications for a Tier 1 IS Help Desk Analyst role supporting PHC workforce members with clinical and technical questions. You will log, analyze and resolve incidents, escalating complex issues to the proper service lines where needed.

The position emphasizes prompt problem remediation, monitoring of enterprise systems, and effective escalation to maintain service continuity and user satisfaction across the distributed IT environment.

Qualifications

• 1 year of experience in IS customer service or clinical application support/usage required.
• HDI-SCA - Help Desk Support Center Analyst Certification preferred.
• HDI Service Center Agent certification preferred.

Responsibilities

• Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC workforce members.
• Responsible for all aspects of incident management including first level phone support, logging, analyzing, resolving, and follow up on application functional issues.
• Performs timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment.
• Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Skills

IS customer service

Phone support

Education

HS Diploma or GED

Associate's Degree in IT

Tools

HDI Service Center Agent certification

Job description

Piedmont Healthcare invites applications for a Tier 1 IS Help Desk Analyst role supporting PHC workforce members with clinical and technical questions. You will log, analyze and resolve incidents, escalating complex issues to the proper service lines where needed.

The position emphasizes prompt problem remediation, monitoring of enterprise systems, and effective escalation to maintain service continuity and user satisfaction across the distributed IT environment.